Float Sales & Service Representative (Float Teller)

First Citizens; Monroe (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

First Citizens Bank is seeking a Sales and Service Representative to handle customer transactions and service requests at the branch. The role educates customers about bank capabilities and guides them to appropriate bank partners for referrals.

The successful candidate will demonstrate strong communication, customer service, adaptability and teamwork, with a flexible approach to shifting priorities and branch coverage. This position may float to nearby branches with mileage reimbursement.

Qualifications

• High School Diploma or GED and 6 months customer service experience.
• Preferred Area of Experience: Sales.
• License or Certification Type: Must possess a valid driver\'s license; frequent driving to other offices and customers; mileage reimbursed.

Responsibilities

• Service standards: Foster partnerships delivering value for customers, prospects and colleagues; initiate conversations to uncover sales or referral opportunities; listen and ask insightful questions to address needs.
• Operations and administration: Comply with regulations, bank policies and procedures to manage risk and ensure accuracy; assist with general office tasks and training deadlines.
• Identify and refer sales opportunities to bank partners and support branch sales efforts.

Skills

Communication Skills

Customer Service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

This position will float to other branches nearby. Mileage will be reimbursed.

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications

High School Diploma or GED and 6 months customer service experience

Preferred Area of Experience: Sales

License or Certification Type: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Mileage will be reimbursed.

Required Skill(s): Financial literacy, Knowledge of retail banking products and services

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.