Float Sales & Service Representative (Bank Teller)

First Citizens Bank; Daleville (VA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Gas mileage reimbursement

Job summary

First Citizens Bank is seeking a branch associate who excels in customer service and teamwork. The role involves engaging customers, uncovering sales opportunities, and delivering value through collaboration with colleagues across offices.

You will drive and visit multiple locations, ensuring service standards while promoting banking products and referrals. The position requires a valid driver's license and the ability to travel to offsite locations; compensation includes base pay and potential

Qualifications

• High School Diploma or GED with at least 6 months in customer service.
• Preferred experience in sales or banking.
• Must possess a valid driver''s license and be able to drive to multiple offices."

Responsibilities

• Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
• Initiate conversation to uncover sales or referral opportunities; listen and address needs.
• Comply with bank policies, complete required training and support operational efficiency.

Skills

Financial literacy

Retail banking

Written & verbal communication

Branch operations

Sales outreach

Agility

Team collaboration

Transaction processing

Builds productive relationships

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Successful Candidate Will Demonstrate

• Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation
• Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
• Adaptability: Has the ability to learn and adapt quickly to new information and technology
• Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
• Agility: Able to process information and move quickly through problem resolution

Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided. Gas mileage will be reimbursed

Responsibilities & Qualifications

Duties & Responsibilities: Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills

• Financial literacy
• Knowledge of retail banking products and services
• Communication (Written and Verbal)
• Branch Banking Operations
• Transaction ProcessingBuilds Productive Relationships
• Sales outreach
• Agility

Qualifications

High School Diploma or GED and experience of 6 months in customer service

Preferred Area of Experience: Sales or banking

Skill(s): Financial literacy, Knowledge of retail banking products and services

Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Additional Information

The base pay for this position is generally between $19.00 and $23.00/hr. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.