Float Personal Banker I- Hall Road (Clinton Township, MI)

Fifth Third; Michigan; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Incentive compensation plan

Comprehensive benefits programs

Job summary

Fifth Third is looking for a Float Personal Banker I in Armada, MI. This role involves providing excellent customer care, managing transactions, and addressing inquiries. The banker will handle cash responsibly and ensure customer satisfaction while adhering to the Bank's policies. With at least 2 years of CSR experience preferred, candidates should demonstrate strong communication skills. A high school diploma is required, and the position provides opportunities for professional growth and participation in incentive compensation plans.

Qualifications

• Must have the ability to interact confidently with the public.
• At least 2 years of customer service experience is preferred.
• Requires knowledge of retail policies and procedures.

Responsibilities

• Provide excellent customer care regarding transactions and inquiries.
• Handle consumer and business customer problems with professionalism.
• Initiate conversations to uncover customer needs and cross-sell products.

Skills

Customer service

Cash handling

Communication

Problem resolution

Education

High school diploma/GED

Job description

Float Personal Banker I- Armada, MI area page is loaded## Float Personal Banker I- Armada, MI arealocations: Armada, MItime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 31, 2026 (30+ days left to apply)job requisition id: R67754**Make banking a Fifth Third better(R)**Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. This role will be expected to travel to various Financial Centers within the market.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.ESSENTIAL DUTIES AND RESPONSIBILITIES:* Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to help at all times.* Have a developed rapport with the customer base and have knowledge of account ownership.* Act with confidence by answering and/or finding answers to customer questions and finding solutions to customer issues.* Be responsive and timely with correspondence and problem resolution.* Maintain a position of trust and responsibility by keeping all customer business confidential.* Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.* Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.* Maintain a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed.* Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.* Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.* Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.* Consistently meet or exceed sales referrals, as set by management.* Actively involve self in daily huddles, sales meetings and staff meetings.* Maintain a well-developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs.* Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling and cross-selling of bank products and services.* Utilize appropriate tools for all referrals sent to business partners for tracking purposes.* Consistent daily review of tools and dashboards for referral progression and monitoring of referral fulfillment to ensure proper disposition of referrals.* Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.SUPERVISORY RESPONSIBILITIES: None.MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:* High school diploma/GED.* Work involves extensive cash handling, which requires ability to perform advanced math functions.* Work involves contact with the public, necessitating the ability to present a professional image.* Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.* Work requires the ability to properly read and write well enough to communicate in both oral and written form.* Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 2 years of CSR experience.* Work requires the ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution.* Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.* Need to have flexibility in scheduling.* This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).WORKING CONDITIONS:* Normal office environment.* Extending viewing of computer screens.* Travel will be required.#LI-KH1Float Personal Banker I- Armada, MI areaAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner. LOCATION -- Armada, Michigan 48005Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.