Float Medical Receptionist

shm; Lanoka Harbor (NJ); On-site; USD 22,000 - 29,000; Full time

Job summary

CityMD is seeking a Patient Service Representative to warmly welcome patients and register them for services. You will coordinate intake and appointments, enter patient data into the system, assist with forms, and manage insurance questions with a courteous, efficient approach.

In this fast-paced front-desk role, you will handle cash and co-pays, file records, answer calls, and liaise with Billing as needed while delivering outstanding customer service to every patient.

Qualifications

• High School Diploma or GED required.
• Excellent verbal, written and interpersonal communication.
• Experience in high-volume service environments preferred.
• Detail-oriented and a strong team player.
• Ability to interact professionally with physicians, patients and staff.
• Bilingual abilities may be required or preferred by site.

Responsibilities

• Greet and welcome patients to the front desk.
• Register patients and coordinate intake and appointments.
• Enter/update patient information in the system accurately.
• Assist patients with completion of paperwork as needed.
• Scan, update and file medical records.
• Answer calls promptly and politely.
• Process insurance information and verify eligibility.
• Explain insurance questions and liaise with Billing.
• Handle cash and co-pays accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of waiting room wait times and inquiries.

Skills

High School Diploma

Customer service

Verbal and written communication

Interpersonal skills

Typing speed 55 wpm

Team player

Flexibility

Bilingual (optional)

Ability to interact with physicians

Attention to detail

Education

High School Diploma or GED

Job description

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient. This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Essential Functions/Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient in-take and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Qualifications

• A High School Degree or GED
• Happy, welcoming, and can-do attitude with patients and coworkers
• Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
• Excellent verbal, written, and interpersonal communication skills
• Detail-oriented and a team player
• Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
• Flexible/adaptable nature to work in a continuously evolving environment
• Passion for helping others in a healthcare environment
• Ability to effectively interact with physicians, patients and other staff members
• Bilingual language skills required or preferred based on site location.

Physical requirements

Ability to sit and stand for periods of time. Heavy computer use required.

Pay Rate

Pay Rate: $18.25 per hour

The provided compensation amount is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities ( EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.