Float HSS I (Medical Assistant) (Mountain View)

Planned Parenthood Mar Monte; Mountain View (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

Planned Parenthood Mar Monte in Mountain View, CA is seeking a Float Health Services Specialist I to travel to multiple PPMM locations and provide direct reproductive health services, including abortion care, and patient education.

The role requires strong communication, ability to handle multiple tasks, and commitment to patient-centered care; you will support front desk tasks, lab duties, and ensure accurate documentation and billing alignment.

Qualifications

• High School Diploma or GED.
• Ability to communicate sensitive information across diverse backgrounds (verbal and written).
• Basic knowledge of Windows-based computer applications and willingness to learn.
• Ability to work in a busy environment while handling multiple tasks accurately.

Responsibilities

• Travels to PPMM locations as required.
• Provides direct service in health center areas including reproductive health services.
• Provides patients with information on Planned Parenthood services and funding sources.
• Contributes to health center productivity goals.
• Screens financial, medical and social history with proper documentation.
• Demonstrates PPMM customer service standards and solicits donations.

Skills

Effective communication

Windows-based computer skills

Multitasking in busy environments

Education

High School Diploma or GED

Job description

Full-Time | 40 hours week

Mountain View Health Center, Mountain View, CA

Travel to: San Jose 1691, Eastside (San Jose), Blossom Hill (San Jose), Mar Monte Community Clinic (San Jose), Redwood City

• Travels to PPMM locations as required
• Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, and as appropriate to scope of services and health centers;
• Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources;
• Contributes to achieving health center productivity goals;
• Screens financial, medical and social history with correct documentation of pertinent information
• Demonstrates PPMM customer service standards;
• Solicits donations from patients per PPMM guidelines.
• Demonstrate PPMM workplace values and service standards.
• Follows all patient care standards

Float Health Services Specialist I

Full-Time | 40 hours week Mountain View Health Center, Mountain View, CA Travel to: San Jose 1691, Eastside (San Jose), Blossom Hill (San Jose), Mar Monte Community Clinic (San Jose), Redwood City

General Duties

• Travels to PPMM locations as required
• Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, and as appropriate to scope of services and health centers;
• Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources;
• Contributes to achieving health center productivity goals;
• Screens financial, medical and social history with correct documentation of pertinent information
• Demonstrates PPMM customer service standards;
• Solicits donations from patients per PPMM guidelines.
• Demonstrate PPMM workplace values and service standards.
• Follows all patient care standards

Front Office Check-in & Check-out

• Communicates professionally and accurately about services, payment and appointment scheduling.
• Provides paperwork to patients and secures payment and insurance information as needed for billing purposes.
• Enters accurate patient information into Electronic Practice Management System (EPM)
• Makes Health Center appointments, provides information and appropriate referrals
• Contacts insurance companies to obtain benefit information and authorization for services
• Ensures accuracy of charges and posts charges to EPM for all pay types following established practices and procedures.
• Runs end-of-day reports as directed by Center Manager.
• Responsible for ensuring all charges are entered same day and all charges must be completed by close of business day.
• Handles patient check-out, calculates and collects fees, solicits contributions, schedules future appointments.
• Contacts appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors.
• Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware.
• Responsible for scanning all documents in patients chart at date of service
• Responsible for completing all billing tasks and corrections within 72 hours of receipt
• Responsible for following all PPMM financial policies and procedures
• Prepares charts for next day appointments; completes confirmation calls and chart prep as needed.

Back Office Lab & Direct Care: Check-in & Check-out

• Performs moderately complex lab testing including: Pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/ and venipuncture.
• Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily reconciliation.
• Completes lab controls as needed.
• Checks refrigerator temperatures.
• Cleans instruments, exam rooms, lab area, and autoclave as assigned.
• Prepares patients for exams and assists in exam room when needed;
• Provides pregnancy testing, information and referral, schedules PT clients for follow up family planning or other appropriate services;
• Performs lab work and venipuncture;
• Prepares examination room with appropriate supplies for examination and cleans room;

Qualifications

• High School Diploma or General Education Diploma (GED)
• Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written)
• General knowledge of Windows based computer applications and willingness to learn new computer skills
• Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and respect to patients and staff

Requirements

• Satisfactory completion of an initial health screening within 10 days of first date of employment
• Completes all HSS I training requirements within first year of employment
• No active performance issues at the time of promotion to HSS II
• Able to work nights and weekends as required
• Able to work at a variety of PPMM locations