Float CSR / Teller - Lansing Region - Full-time

Fifth Third; Delta Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is hiring a Customer Service Representative/T Teller in the Lansing region. The role focuses on delivering exceptional customer service, handling cash accurately, and guiding customers to the right banking solutions.

You will follow bank policies, protect customer data, and refer complex needs to bankers and partners. Based in Lansing, MI, this full-time position offers the bank's comprehensive benefits and requires flexibility in scheduling.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Customer-facing role with public interaction.
• Ability to adhere to dress code guidelines.
• Strong knowledge of retail policies and procedures.
• Able to take initiative and use sound judgment.
• Demonstrates core values: teamwork, accountability, integrity.
• Flexible scheduling required.

Responsibilities

• Provide excellent customer service in all interactions and refer to appropriate partners.
• Support risk management by following policies and reporting concerns.
• Build trust and maintain confidentiality in customer matters.
• Assist customers with questions and follow up with solutions.
• Handle referrals to bankers and partners for consultative conversations.
• Maintain knowledge of bank policies and center procedures.
• Collaborate across financial centers to ensure consistency.

Skills

Cash handling

Customer service

Interpersonal skills

Decision making

Integrity & teamwork

Education

High school diploma/GED

Job description

GENERAL FUNCTION

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Ability to work collaboratively in different financial centers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Experience

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
• Provide follow up to customer questions and find solutions to address issues
• Be responsive and timely with correspondence to keep lines of communication open and clear
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations

• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy.
• Find and correct outages and enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Share all feedback with RAM, Financial Center Manager and Program Manager to ensure consistence through all financial centers.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Referrals

• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
• Build and maintain a working knowledge of the Retail products and services offered
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Other

• Perform other duties as assigned. Ability to work collaboratively in different financial centers.

SUPERVISORY RESPONSIBILITIES

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High school diploma/GED.
• Work involves extensive cash handling.
• Work involves contact with the public, adhere to dress code guidelines.
• Must have the ability to interact comfortably and confidently with the public.
• Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties.
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.

WORKING CONDITIONS

• Normal office environment.
• Extensive viewing of computer screens.
• Travel will be required.

FLOAT CSR / TELLER - LANSING REGION - FULL-TIME

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION

Lansing, Michigan 48917

EQUAL OPPORTUNITY EMPLOYER

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.