Float Clinic Receptionist - Ankeny Clinic - Full Time

MercyOne; Ankeny (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne in Ankeny, IA is seeking a Receptionist to support patient intake and front desk operations in a daytime, full-time role.

In this role, you will check-in patients, gather information, schedule appointments, collect co-pays and payments, and maintain accurate records in the electronic medical record while coordinating with clinical staff in a busy clinic environment.

Qualifications

• High School Diploma or GED required.
• Must be at least 16 years of age.
• BLS for Healthcare Providers certification or to be obtained within three months of hire.
• Mandatory Reporter abuse training within three months of hire.
• Ability to read and interpret business documents and professional materials.

Responsibilities

• Perform patient check-in and complete necessary paperwork.
• Answer phone calls and direct them appropriately.
• Schedule appointments following office guidelines.
• Obtain accurate patient and insurance information and collect co-pays and deductible amounts.
• Copy and scan patient documents into the EMR.
• Prepare patient charts for appointments.
• Manage patient check-out duties, including pricing services, collecting payments, and scheduling follow-up appointments.
• Follow up on missed appointments and communications.
• Perform other duties as assigned by management.

Skills

Language ability

Math ability

Reasoning ability

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Internet navigation

Database management

Spreadsheets

Graphic presentation software

Job description

Employment Type: Full time

Shift: Day Shift

Description:

Position

Receptionist

Under direct supervision, the Receptionist is responsible for performing various administrative duties related to the patient intake process and general clinic tasks.

This position floats between other front desks

Key Job Responsibilities

• Perform patient check-in and complete necessary paperwork to ensure an efficient and compliant admitting process.
• Answer phone calls and direct them appropriately.
• Schedule appointments following office guidelines.
• Obtain accurate patient and insurance information and collect co‑pays and deductible amounts.
• Copy and scan patient documents (e.g., ID, referrals, insurance cards) into the appropriate location in the electronic medical record.
• Prepare patient charts for appointments, ensuring all information is complete.
• Manage patient check‑out duties, including pricing services, collecting payments, and scheduling follow‑up appointments.
• Assist with filing and retrieving registration documentation in electronic medical records.
• Confirm next‐day appointments, providing necessary documentation details and time‑of‑service payment information.
• Follow up on missed appointments and send related communications.
• Perform other duties as assigned by management.

Hours

• Full Time; 40 hours/week

Knowledge, Skills, and Abilities

• Language Ability: Ability to read and interpret business documents and professional materials. Can write reports, business correspondence, and manuals. Capable of presenting information and responding to inquiries from various audiences.
• Math Ability: Ability to perform basic arithmetic operations and calculate rate, ratio, and percentage.
• Reasoning Ability: Ability to solve practical problems and interpret instructions from various formats.
• Computer Skills: Proficiency in Microsoft Office Suite, internet navigation, database management, spreadsheets, and graphic presentation software.

Minimum Qualifications

• High School Diploma or GED
• Must be at least 16 years of age.

Licensure & Certifications

• Basic Life Support (BLS) for Healthcare Providers certification, or to be obtained within three months of hire.
• Completion of Mandatory Reporter abuse training specific to the population served within three months of hire.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.