Flight Hours Services Repair Manager

Airbus; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Paid time off

Health insurance

Professional development opportunities

Job summary

Airbus Americas Customer Services, Inc. in Miami seeks a Flight Hours Services Repair Manager to lead the repair operations for FHS, acting as the main point of contact for the operations desk to coordinate with repair suppliers.

You will drive on-time, on-cost, and on-quality performance, manage escalations, and work with suppliers and Airbus entities to optimize ramp-up, with onsite work in Miami and occasional travel.

Qualifications

• BS degree in Engineering, Purchasing, Supply Chain or Aerospace or equivalent.
• 6+ years’ experience in aviation or supply chain.
• Experience in supply chain and supplier operations management.
• Proficient with Google Workspace, Excel and SAP.

Responsibilities

• Coordinate with repair suppliers to ensure on-time, on-cost, and on-quality performance.
• Identify root causes, initiate corrective actions, and monitor supplier facilities.
• Prioritize AOG and critical customer requests and steer ramp-up.
• Lead regular meetings with repair shops to address issues and data reconciliation.
• Ensure supplier compliance with SBs, upgrades, scope, and certifications (EASA, FAA, CAAS).

Skills

Supply chain management

Supplier operational management

English communication

Google Workspace

Excel

SAP

Education

BS degree Engineering, Purchasing, Supply Chain or Aerospace or equivalent

Tools

Gmail

Gslide

Gsheet

SAP

Excel

Job description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [e-mail]

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination (English)
• Aviso: Transparencia en el Pago No Discriminacio´n (Spanish)

Job Description

Airbus Commercial Aircraft is looking for an Flight Hours Services Repair Manager to support our Customer Service Repair department in Miami, FL.

In this role you will be integrated within the Airbus Flight Hours Services (FHS) teams. The Repair Manager is the main point of contact for the operations desk to manage FHS customers' critical situations, involving Repair Suppliers. Repair manager shall ensure Suppliers are delivering in time, cost and quality. Address non performance, visit Supplier, develop good relationships and challenge Supplier’s organization when not delivering. Steer activity ramp-up and coordinate with other Airbus entities.

Meet the Team

The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship.

Your Working Environment

The Airbus Training Center (ATC) in Miami provides flight and maintenance crew training for Airbus airline customers - primarily for those based in the Americas. The custom-designed, 110,000-square-foot complex trains more than 2,000 cadets each year in a range of (six) full-flight simulators, innovative computer-based training classrooms, and cabin door and slide trainers - all simulating the A320, A330, A340 and A350 XWB families of aircraft. In Miami you’ll also find the Airbus Latin America headquarters. A team of 60 employees there provides sales, marketing, contracts, customer support and communications for the region’s commercial aircraft, helicopters and space & defense divisions.

How We Care for You

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

COST: 25%

• Challenges & validates commercial quotations, standard exchange and loan offers in line with procurement guidelines (flat rate, PBH, Time & material).
• Creates justification dossier to recharge customers in case of Customer Induced Damages (CID)
• Contributes to achieving global FHS Repair cost target

LEAD TIME: 25%

• The Repair manager shall ensure the Supplier is delivering / repairing parts in due time according to its contractual obligations.
• Identify issues root causes and initiate and follow up of corrective actions, including at supplier’s facilities.
• Prioritizes AOG and Critical customer’s requests

QUALITY: 25%

• The Repair manager shall organize operational regular meetings with repair shops to address open issues, repair status and data reconciliation; propose process improvements where required.
• Ensure the Supplier is respecting technical standards (SB, upgrades, ...), work scope (minor, major repair, ...) and certification (EASA, FAA, CAAS, ...).
• Manages quarantines on parts returned from the shop, analyze and report recurrent issues and implement recovery plans

QUALITY: 15%

• Contributes to the continuous improvement and problem solving within Repair Operations
• Works closely with the method and tool team and guarantee the quality of the data in the system
• Provides precise information on the parts status and statistics of operational events to stakeholders
• Monitors and mentors the subcontractors supporting our daily administrative tasks

Additional Responsibilities

• BS degree Engineering, Purchasing, Supply Chain or Aerospace or equivalent
• 6+ years of experience in the aviation or supply chain industry.
• Experience in Supply chain and Supplier operational management
• Google environment (Gmail, Gslide, Gsheet), excel, SAP

Travel Required

• 5% in the frame of the activity, the repair manager can travel to visit Suppliers (3 to 5 time a year)
• Visits to the warehouse

Citizenship

• Authorized to work in the USA

Communication Skills

• English Spoken, Written, Influencing,

Physical Requirements

• Onsite or remote: 100 % ONSITE. May vary in case of change of local policy or upon management decision
• Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms
• Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• Carrying: monthly able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Lifting: monthly able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Pushing / Pulling: weekly able to push and pull small office furniture and some equipment and tools.
• Sitting: Daily able to sit for long periods of time in meetings, working on computer.
• Squatting / Kneeling: weekly able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: Daily able to stand for discussions in offices or on production floor.
• Travel: able to travel (including driving) independently and at short notice. 10%
• Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.
• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Americas Customer Services, Inc.

Employment Type

US - Direct Hire

Experience Level

Professional

Remote Type

On-site

Job Family

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.