Flight Coordinator

Dnata; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

dnata Catering in Houston is seeking a Flight Coordinator to ensure all customer menu specs, equipment needs, and service standards are accurately executed before aircraft loading. You will verify meals, beverages, and onboard equipment against boarding bills and airline specs while collaborating with airline account management, production, and dispatch teams.

The role requires outstanding communication, strong organization, and the ability to adapt to last-minute changes.

Qualifications

• High school diploma or GED with 2–3 years of progressive customer service experience.
• Proficient in Microsoft Office applications, including Excel.
• Must have driver’s license and meet food handler certification requirements for the work location (Texas).
• Ability to obtain necessary Port Authority, TSA and CBP badges is required.
• Excellent attention to detail and ability to multi-task.

Responsibilities

• Provide excellent customer service daily.
• Comply with HACCP/GMP and dnata catering sanitation policies.
• Check all meals to ensure accuracy of menu specifications and meal counts.
• Constantly move between office and aircraft; lift up to 30 lbs; stand for long periods.
• Must be able to lift and push heavy objects and work in a fast-paced environment.
• Comply with Ramp Safety policies and wear safety vests on the field.
• Other duties as assigned.

Skills

Communication

Customer Service

Excel

Driver's License

Food Handler

Badge eligibility

Education

High school diploma or GED

Tools

Microsoft Office

Job description

As a Flight Coordinator for dnata Catering, your primary responsibility is to ensure all customer menu specifications, equipment requirements, and service standards are accurately executed prior to aircraft loading. This role focuses on detailed verification of meals, beverages, and onboard equipment against the boarding bill and airline specifications to ensure compliance with quality, safety, and presentation standards. You will work closely with airline account management, production, and dispatch teams to support timely and accurate order fulfillment while maintaining strong attention to detail and documentation. Your customer-focused mindset, organization, and ability to adapt to last-minute changes help ensure seamless operations and consistent service delivery.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• An effective communicator, capable of determining best way to reach different audiences and executing communications based on that understanding.
• Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances.
• Capable of building strong customer relationships and delivering customer-centric solutions.
• A good decision-maker, with proven success at making timely decisions that keep the organization moving forward.
• Willing to act and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

You Will:

• Provide excellent customer service daily.
• Comply with all HACCP/GMP and dnata catering sanitation and proper food handling policies and procedures.
• Check all meals to ensure accuracy of menu specifications and meal counts.
• Constantly on the move in an out of the office and on an aircraft.
• You must be able to lift up to 30 lbs., and stand for long periods of time, constantly bends, and squats.
• Be exposed to frequent low temperatures 35/40 degree while checking flight and may be exposed to extreme weather conditions when catering the flight outdoors.
• Comply with Ramp Safety policies and procedures, safety vests must be worn while out on the field.
• Other duties as assigned.

External Relationships

• Coordinating with airline clients and ensuring efficient delivery logistics.

EDUCATION: High school diploma or GED with two – three years of progressive customer service experience.

QUALIFICATIONS:

• Proficient in Microsoft Office applications, including Excel.

• Proficiency in Microsoft Office.
• Must have driver’s license.
• Must meet all applicable state and local food handler certification requirements for the work location (Texas requires a Food Handler Certificate within 60 days of hire).
• The ability to meet requirements necessary to obtain a Port Authority, TSA and CBP badge is a required.
• Must have excellent attention to detail.
• Must be able to multi-task.
• Must be able to read and write in English.
• Flexibility (different shifts - night, weekends, holidays).
• Ability to lift and push heavy objects, racks, etc.
• Ability to work in a fast-paced environment.
• Work safely to prevent accidents to self and coworkers.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Physical demands:

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

While performing the duties of this job, the employee is regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp)