Flexible Retail Sales Associate — Customer-Centric & Cash-Savvy

Citi Trends, Inc.; Bowling Green (KY); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Citi Trends, Inc. is seeking a Store Sales Associate to deliver outstanding customer service and develop product knowledge to enhance shopper satisfaction.

The role emphasizes proactive engagement, integrity, clear communication, and teamwork in a fast-paced retail environment. Key duties include processing transactions, assisting with pricing, maintaining the sales floor, and supporting management with loss prevention and stock control.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer’s transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as greeting customers, abiding by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
• Follows all safety procedures
• Maintains a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level
• Explains our exchange/refund policies to customers after transactions
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies
• Performs other duties as may be assigned.

Skills

Communication skills

Organizational skills

Flexible schedule

Education

High school diploma or equivalent

Job description

Citi Trends, Inc. is seeking a Store Sales Associate to deliver outstanding customer service and develop product knowledge to enhance shopper satisfaction.

The role emphasizes proactive engagement, integrity, clear communication, and teamwork in a fast-paced retail environment. Key duties include processing transactions, assisting with pricing, maintaining the sales floor, and supporting management with loss prevention and stock control.