Spa Manager

Hotels AI; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality group is seeking a Spa Supervisor for a temporary position requiring 100% travel. Responsibilities include supervising spa service employees, ensuring guest satisfaction, and managing financial aspects of operations. The ideal candidate has a high school diploma and at least 2 years of experience in spa or guest services. Strong leadership and customer service skills are essential for this role. Join us to provide exceptional service and foster a positive work environment.

Qualifications

• 2 years experience in spa, guest services, or related professional area.

Responsibilities

• Supervise and coordinate activities of employees delivering spa services.
• Ensure guest and employee satisfaction.
• Manage financial aspects of the spa operations.

Skills

Supervision

Guest relations

Customer service

Education

High school diploma or GED

Job description

Description

This is a temporary position. This role requires 100% travel and reports to the OSR team. Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

Candidate Profile

Education and Experience

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

Core Work Activities

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Observes service behaviors of employees and providing feedback to individuals.
• Participates in employee progressive discipline procedures.
• Participates in an on-going employee recognition program.
• Reviews comment cards and guest satisfaction results with employees.
• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Supervises on-going training initiatives and conducting training when appropriate.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members.
• Assists the Spa Director in managing the day-to‑day operations of the spa as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.