Flex Software Application Specialist

Motorola Solutions; San Francisco (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Software Application Specialist to manage deployment of our public safety software suite. This remote role travels up to 75% across North America to support on-site client engagements and ensure successful implementations.

A strong blend of technical and project management skills, plus CJIS clearance readiness, is required. The role emphasizes discovery, process improvement, UAT facilitation, training development, and cross‑functional collaboration with

Qualifications

• 3+ years’ experience in Public Safety, BA, Field Service, CAD, or RMIS/Jail Apps.
• Bachelor’s degree in Engineering, IT, PM, or equivalent experience in Public Safety IT.

Responsibilities

• Lead discovery events to understand customer processes in Public Safety deployments.
• Evaluate current processes and tailor Motorola software configurations for efficiency.
• Facilitate business process reengineering and lead workshops with stakeholders.
• Design and deliver training curricula to ensure end-user adoption.
• Define and coordinate User Acceptance Testing, documenting results.
• Coordinate with engineers, project managers and customers to align on requirements.
• Support project lifecycle from inception to delivery, ensuring on-time outcomes.
• Present updates and results to stakeholders to support buy-in.

Skills

Public Safety experience

Business Analysis

Field Service

CAD - Computer Aided Dispatch

Record Management Systems

Jail Applications

Education

Bachelor's degree in Engineering/IT/PM

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Command Center Software Deployment, Managed and Support Services is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling, 911 Equipment, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

Job Description

The Software Application Specialist will manage the deployment processes of Motorola’s public safety and command center software suite within complex software ecosystems for public safety agencies. This role requires a strong blend of technical expertise and project management skills to ensure seamless integration and optimal performance of the software applications. Remote position with ability to travel extensively (up to 75%) throughout North America to support on-site client engagements, oversee project implementation, and meet business objectives.

Key Responsibilities:

• Information Gathering and Discovery: Lead the efforts to conduct operational assessments, business process reviews, and other discovery events to gain a comprehensive understanding of the customer’s current business processes within Public Safety agencies. This includes interviewing subject matter experts and creating detailed documentation of findings.
• Analytical Evaluation and Recommendations: Evaluate existing business processes to identify opportunities for improvement. Provide tailored recommendations regarding the configuration and application of Motorola’s mission‑critical software solutions to address identified needs and optimize operational efficiency.
• Business Process Reengineering: Facilitate business process reengineering initiatives by analyzing workflows and recommending innovative changes. Lead workshops and discussions to collaboratively develop new processes that align with organizational objectives.
• Training Development and Orientation: Design, develop, and deliver training curriculum, learning aids, and other instructional materials to ensure end‑user engagement and buy‑in for new software implementations. Guide customers through training sessions to enhance user competency and confidence.
• User Acceptance Testing (UAT) Facilitation: Define, coordinate, and lead User Acceptance Testing processes, ensuring that customer requirements are met and documenting results against the project’s Functional Requirements Matrix. Measure outcomes to gauge project success and areas for improvement.
• Internal Liaison and Collaboration: Act as a liaison between technical resources, engineers, and project managers to communicate customer needs effectively. Collaborate with internal teams to adapt Motorola’s highly configurable Commercial Off the Shelf (COTS) software to meet specific client use cases.
• Project Management Support: Partner with Project Managers and Program Directors throughout the project lifecycle, from inception to conclusion, to ensure timely delivery of software solutions while adhering to scope and budget constraints.
• Stakeholder Communication: Present analysis results and project updates to stakeholders, developing clear and informative presentations that support effective decision‑making and facilitate project buy‑in from customer leadership.

Security & CJIS Clearance Requirements

Security Clearance Requirement: Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

CJIS Requirement: This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola.

Preferred Qualifications

3+ years’ experience in one of the following: Public Safety, Business Analysis, Field Service, CAD- Computer Aided Dispatch, Record Management Systems, and Jail Applications. Must be a self‑motivated team player able to work effectively with general guidance toward objectives.

Target Base Salary Range

$75,000-$85,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelor’s degree in Engineering, Information Technology, Project Management, OR 3+ years of experience in a Public Safety Information technology environment.
• Must be able to obtain a background clearance as required by our government customers.
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.

Travel Requirements

50-75%

Relocation Provided

None

Position Type

Experienced Referral Payment Plan Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

Company Culture

We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at www.motorolasolutions.com.