Flex-Site Program Manager - 2001532

Catholic Charities of New York; New York (NY); On-site; USD 80,000 - 84,000; Full time

Job summary

Catholic Charities of New York seeks a Program Manager to oversee a residential program and provide leadership across related sites. The role ensures census accuracy, restorative service delivery, safety standards, staff supervision, and program improvement across multiple sites as needed.

The position covers responsibility for client activities, including skills groups, recreation, and intervention programs, with coverage across assigned programs as required.

Qualifications

• Master’s Degree in a mental health discipline required or preferred.
• Licensed practice preferred.
• Minimum of three years of experience working with the mental health population.
• Strong judgment and decision-making能力.
• Excellent clinical assessment and communication skills.

Responsibilities

• Oversee all program operations and be available 24 hours per day.
• Hire and supervise all program staff; conduct supervision meetings and trainings.
• Monitor safety, health code compliance, and high-risk situations.
• Conduct resident intakes, maintain census, and liaise with referral sources.
• Help residents follow psychiatric and medical plans and approve service plans.
• Maintain case records and ensure timely, thorough documentation.
• Monitor progress notes and ensure regulatory and billing standards.
• Design and implement quality assurance and utilization review plans.
• Address resident complaints and follow up on incidents.

Skills

Leadership

Clinical assessment

Oral and written communication

Organizational skills

Time management

Knowledge of social services

Staff supervision

Crisis management

Education

Master’s Degree in mental health

Tools

Microsoft Office

Job description

Summary

The Program Manager is responsible for the direct oversight of the residential program to which he/she has been assigned as their primary work site, and any residential program which requires additional leadership support for any unspecified period of time. Program oversight responsibilities include but are not limited to maintaining a full program census, delivering restorative services according to resident service plans, maintaining acceptable health and safety standards for office and program spaces (including bedrooms and apartments), supervising staff performance and facilitating program improvement. The Program Manager also supervises program activities such as skills groups for clients, recreation and socialization events, and all other programmatic interventions. All responsibilities noted below are applicable to the Program Manager’s primary work site as well as any additional programs the individual is assigned for coverage.

Salary: $80,000 - $84,000 / annually

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Oversees all program operations. Remains available to the program 24 hours-per-day.

2. Responsible for hiring all program staff. Directly supervises all program staff. Conducts individual supervision meetings with staff and facilitates staff meetings. Conducts in-service training on a regular basis and ensures all staff are properly trained.

3. Monitors compliance with all applicable safety and health code requirements, and takes appropriate and immediate action to address high risk situations.

4. Conducts intakes to identify potential residents, maintains a waiting list, and communicates regularly with referral sources. Maintains census as required by regulatory requirements and internal objectives.

5. Works with residents to help them follow psychiatric and medical plans, and approves individual service plans for each resident. Integrates multidisciplinary services with on-site care. Facilitates and/or participates in case conferences.

6. Maintains case records in accordance with regulatory requirements; reviews individual case records and signs off on documentation as indicated. Ensures all paperwork and documentation is completed in a timely and thorough manner.

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7. Monitors submission of progress notes on a daily basis, reviews quality of documentation, and ensures such meets all regulatory standards (and where applicable, billing requirements). Submits all internal reports regarding progress notes and (where applicable, billing), as required.

8. Conducts internal audits of clinical case records, financial records, and all other program documentation to ensure compliance with city, state, and federal regulations. Responsible for maintaining all program licenses, accreditation and certifications.

9. Designs and implements a quality assurance and utilization review plan for the program; monitors compliance and reports regularly to Administration on the status of compliance efforts.

10. Investigates and address resident complaints and grievances.

11. Reviews all untoward incidents reports and directs follow-up of incidents.

12. Writes staff MEMOS and Disciplinary Action to promote culture of accountability.

13. Prepares written correspondence and notifications on resident related issues.

14. Keep Administrators and Managers aware of significant events and issues within the program.

15. Maintains productive working relationships with provider groups and referral sources.

16. Serves as the Petty Cash Custodian, managing all related activities as required.

17. Collects, prepares, checks, and submits all payroll materials within designated time frames.

18. Adheres to, and facilitates adherence of all staff, to all CCCS and Department policies and procedures.

19. Collects program fees and/or rent, maintains required documentation for such, tracks arrears and credits, submits all relevant materials and reports as required. Makes eviction recommendations and assists with eviction prevention process.

20. Enforces terms and conditions outlined in client agreements, and where applicable - Leases and Lease Riders.

21. Facilitates replenishment of program supplies and maintains inventory for such.

22. Assists with maintenance related issues, including repairs, preventative maintenance, and work by outside vendors in the program office and where applicable - apartments

23. Where applicable, searches for new apartments for leasing and works with the landlord and Beacon’s administrative staff to secure the lease.

24. Where applicable, helps to ensure compliance with LIHTC regulatory requirements, including working with residents to obtain required documentation.

25. As assigned, serves as a Manager for additional residential programs by fulfilling any and all of the aforementioned job responsibilities noted above.

26. Performs other duties, consistent with the goals and objectives of the program, as assigned by Administration.

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are flexible, including both day and evening shifts. Management positions must be available 24 hours daily by cell phone.

Working conditions and physical demands required:

• Assess and work in varied environmental conditions.
• Work with clients who require consistent and comprehensive support.
• Remain stationary at a work station and use a computer at least 75% of the time.
• Walk site (s) to inspect environment, stand in place, and bend and lift small items, 25% of the time.
• Travel to program sites, including resident apartments (where applicable), using transportation, traversing streets, ascending/descending stairs, with exposure to outside weather conditions.
• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings.

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Qualifications:

Education and/or experience required:

• Master’s Degree in a mental health discipline.
• License in a Mental Health discipline preferred.
• Computer literate with knowledge of Microsoft Office and Excel Spreadsheets.
• Three years of experience working with the mental health population required.

Skills, Licenses, and/or competencies required:

• Excellent judgment
• Excellent clinical assessment skills
• Excellent oral and written communication skills
• Excellent organizational, time management and planning skills.
• Excellent knowledge of social service delivery systems and local resources
• Ability to lead.
• Ability to problem solve
• Ability to think critically
• Ability to work proactively
• Ability to think strategically
• Ability to work independently
• Ability to engage and relate to residents
• Ability to maintain professional boundaries
• Ability to manage and minimize agency risk
• Ability to appropriately assess and respond to crises
• Ability to demonstrate flexibility, creativity, and initiative
• Ability to appropriately assess and respond to systems issues
• Ability to handle multiple tasks and shift between responsibilities
• Ability to teach, train, and supervise others in a supervisory capacity
• Ability to work effectively with others and demonstrate conflict resolution skills

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.