Flex Shopper - Part Time Seasonal

Whole Foods Market; Indianapolis (IN); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market, Inc. in Indianapolis seeks an In-Store Shopper to prepare and deliver customer orders for delivery or pickup. You will support online orders across produce, meat, dairy, and more, with a focus on accuracy and timely service.

The role requires availability on weekends, holidays, and peak shopping times, with a proactive approach to learning product knowledge and store operations. Join a team that values customer satisfaction and collaboration.

Qualifications

• Strong customer service and hospitality mindset.
• Detail-oriented with multi-tasking capabilities.
• Flexible availability incl. nights, weekends and holidays.
• Ability to adapt to peak hours and high demand.
• Willingness to cross-train and learn new tech.
• Able to thrive in a fast-paced retail environment.

Responsibilities

• Fulfills online orders efficiently with handheld devices.
• Ensures product and order accuracy through verification and QC.
• Gleans product knowledge and customer service standards to deliver great experiences.
• Keeps staging area organized and clutter-free.
• Handles in-store and online order returns and pickups.
• Complies with age verification for restricted items as needed.
• Assists customers and provides store information.
• Maintains knowledge of products and promotions.
• Contributes to a positive work environment and teamwork.
• Attends leadership meetings and daily huddles.
• Supports company programs, varied checkout options, store formats and product assortment.
• Maintains safety and security standards and policies.

Skills

Customer service

Hospitality

Multi-tasking

Flexibility

English proficiency

Education

High school diploma or equivalent

Job description

Support exceptional customer experiences by preparing customer orders for delivery and pickup. Shoppers prepare orders for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, and beer.This role requires schedule flexibility to work peak hours including weekends (Saturdays and Sundays), early mornings, midday, and evenings, holidays and peak holiday seasons (November through January). Schedules are issued 14 days in advance, and the average shift length is 4-8 hours.As an In-Store Shopper, you'll work on the Customer Service & E-Commerce teams supporting and preparing customer orders for delivery and/or pickup. While our offerings will continue to evolve, you'll shop throughout our store for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, beer and more. Having a flexible schedule is key to meeting our customers' needs. We especially need Team Members who can work on Saturday and Sunday - our busiest times of the week! Shoppers with the ability to work nights, weekends, and holidays are preferred.

Job Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgencyusing handheld technology and/or fixed devices
• Ensure product and order accuracy through meticulous verification and quality control processes
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences
• Keep staging area organized and free of clutter
• Handle in-store and online order returns and pickups
• Comply with government regulations such as age verification requirements for restricted items
• Assist with customer inquiries and provide store information
• Maintain knowledge of product and promotional events
• Maintain a positive work environment
• Communicate clearly, collaboratively and courteously
• Attend all meetings assigned by Leadership, including daily huddles
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

Job Skills & Requirements

• Strong customer service, hospitality and problem-solving skills
• Detail-oriented with multi-tasking capabilities
• Flexible availability including nights, weekends, and holidays
• Adaptability to work in high demand / peak hours
• Willingness and ability to cross-train to support other teams and tasks
• Adaptability to learn new technology-driven solutions
• Thrive in a fast-paced retail environment
• Clear communication and team collaboration skills

Qualifications

• No prior retail experience required
• High school diploma or equivalent preferred
• Sufficient English language proficiency to prepare and shop customer orders
• Must be 18+ years old

Physical Requirements / Working Conditions

• Stand/walk for 4-8 hours per shift
• Lift up to 50 pounds
• Work in various temperature environments (freezer to 90°F)
• Perform tasks in outdoor and indoor environments
• Perform repeated motions: bending, reaching, grasping, twisting, squatting
• Operate standard retail equipment safely
• Exposure to FDA approved cleaning chemicals
• May require use of ladders and other E-Commerce equipment

The wage range for this position is $17.00-$24.40 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire and may vary based on work location, length of service, and job type (such as regular