Fleet Services Support Representative

Penske; Reading (Berks County); On-site; USD 55,000 - 75,000; Full time

Job summary

Penske is seeking a dedicated associate at our Corporate Campus in Reading, PA to serve as a frontline resource for customer and field operations. You will become a subject matter expert on operating tax requirements, International Registration Plan, and IFTA, while supporting analytics and cross-department inquiries to enhance the customer experience.

The role requires strong communication, organization, and analytical skills, with a willingness to travel when needed and maintain up-to-date

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• 3 years of customer service experience required.
• 2 years in a Legalization role or equivalent preferred.
• Knowledge of Operational Tax, IRP, IFTA preferred.
• Proficient with MS Outlook, Word, Excel and Access.
• Knowledge of AS400 preferred.
• Excellent written and oral communication / presentation skills.
• Excellent organizational and analytical abilities.
• Regular, predictable attendance is essential; travel may be required.

Responsibilities

• Analyze customer operating tax accounts and identify improvement opportunities.
• Assist customers with operating tax filings and credentialing changes; respond timely to questions.
• Guide customers on legalization requirements including IRP and IFTA.
• Support data analytics efforts and establish process controls.
• Stay current on state and federal operating regulations and credentialing changes.
• Ensure customers meet record keeping and filing requirements.
• Participate in other projects as assigned by the supervisor.

Skills

Customer service

Analytical ability

Communication

Problem solving

Education

High School Diploma or equivalent

Bachelor's Degree preferred

Tools

MS Outlook

MS Word

MS Excel

MS Access

AS400

Job description

Position Summary:

This position is the front line of communication for our customers and field operations for all general legalization and Fleet Service process questions. Associates are expected to be subject matter experts and ensure a focus on customized analytics and customer experience. The position will also be partly responsible for team currency with industry trends and driving customer compliance with state and federal operating tax requirements.

This position is located at our Corporate Campus in Reading, PA.

Major Responsibilities:

• Perform analysis on customer operating tax accounts and tax returns to identify areas of improvement so that deficiencies and opportunities are identified and communicated to customer and adjusted to ensure timely / accurate tax filing
• Provide assistance to customers with questions regarding operating tax filings, required operating authorities, and any other general legalization or cross departmental questions to ensure that customer is made aware of any credentialing changes that are needed and their questions are answered timely
• Provide guidance and assistance to customers with respect to all aspects of legalization requirements including International Registration Plan and International Fuel Tax Agreement / ensure customer compliance and proper legalization under these programs, all in the context of the customer experience
• Support Supervisor with basic data analytics efforts and process controls to ensure process performance and customer expectations
• Maintain an awareness of required legal operating authorities to ensure the department is current on all state and federal operating regulations to ensure that credentialing requirements are updated as needed
• Drive customer compliance with state and federal record keeping requirements, operating tax filings and mandated legal document submissions so that customer is informed of all requirements
• Other projects as assigned by the supervisor

Qualifications:

• High School Diploma or equivalent required. Bachelor's Degree preferred. If no degree, equivalent work experience is required.
• 3 years of customer service experience required
• 2 years of experience in a Legalization role or equivalent experience achieved in another role preferred.
• Knowledge of Operational Tax, IRP, IFTA preferred
• Must be proficient with MS Outlook, Word, Excel and Access
• Knowledge of AS400 preferred
• Excellent written and oral communication / presentation skills required; must be able to articulate complex subject matter to diverse audience
• Excellent organizational skills
• Must have strong analytical skills
• Must be able to professionally networkRegular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Finance/Accounting

Job Family: Operations

Address: 100 Gundy Drive

Primary Location: US-PA-Reading

Employer: Penske Truck Leasing Co., L.P.