Fleet Rental Experience Specialist

Moran Automotive Group; Sterling Heights (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Employee discounts

Team environment

Job summary

Moran Automotive Group in Sterling Heights, MI seeks a Loaner/Rental Agent to manage the rental process end-to-end. You will greet customers, process check-ins/check-outs, review terms, and coordinate with service teams to ensure vehicles are ready and meets customer expectations.

Responsibilities include maintaining fleet cleanliness, scheduling, billing, data verification, and strong communication with advisors and customers. A detail-oriented team player with a valid license will thrive here.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Valid driver's license with a clean driving record.
• Basic knowledge of automotive vehicles preferred.
• Experience with rental or loaner programs is a plus.

Responsibilities

• Greet customers, process check-ins and check-outs, and review rental terms, conditions, and fuel/mileage agreements.
• Monitor and maintain the cleanliness, fueling, and maintenance schedules of the rental fleet.
• Coordinate the loaner and rental vehicle process for customers, ensuring vehicles are clean, fueled, and ready for use.
• Finalize bills, process payments, and collect or verify necessary customer data (e.g., driver's licenses and insurance details).
• Manage scheduling and tracking of loaner and rental vehicles to maximize availability and utilization.
• Assist customers with paperwork and contract completion for rental agreements.
• Communicate effectively with service advisors, technicians, and customers to provide updates and resolve issues related to loaner vehicles.
• Maintain accurate records of all loaner and rental transactions.
• Perform daily inspections and minor maintenance checks on vehicles as needed.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

Driving record clean

Education

High school diploma

Tools

Rental software

Vehicle inspection tools

Job description

Moran Automotive Group in Sterling Heights, MI seeks a Loaner/Rental Agent to manage the rental process end-to-end. You will greet customers, process check-ins/check-outs, review terms, and coordinate with service teams to ensure vehicles are ready and meets customer expectations.

Responsibilities include maintaining fleet cleanliness, scheduling, billing, data verification, and strong communication with advisors and customers. A detail-oriented team player with a valid license will thrive here.