Fleet Recruiting and Retention Manager

zTrip BHM; Birmingham (AL); On-site; USD 68,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Paid holidays

Career advancement

Training & development

Collaborative team environment

Impact on company growth

Job summary

zTrip is seeking a Fleet Recruiting & Retention Manager in Birmingham, AL to lead driver recruitment, onboarding, and retention initiatives. You’ll build partnerships, source candidates across channels, and guide applicants from initial contact to activation while shaping a positive driver experience.

You will collaborate with operations and training teams to support fleet growth, reduce turnover, and create programs that attract and retain qualified drivers in a fast-paced, safety‑driven

Qualifications

• Experience in recruiting, talent acquisition, employee engagement, retention, human resources, workforce development, or a related field.

Responsibilities

• Develop and execute recruiting strategies to attract qualified drivers.
• Source candidates through job boards, social media, referrals, networking events, and community outreach.
• Conduct initial screenings and interviews to identify quality candidates.
• Maintain a consistent pipeline of prospective drivers to support fleet growth.
• Promote the benefits and opportunities of driving with zTrip to prospective applicants.
• Coordinate recruiting campaigns and hiring events to increase applicant flow.
• Guide new drivers through the application, qualification, and onboarding process.
• Assist candidates with licensing, documentation, and onboarding requirements.
• Ensure a smooth and positive onboarding experience from initial contact through activation.
• Coordinate with operations and training teams to ensure successful driver launches.
• Monitor onboarding progress and quickly address obstacles that may delay activation.
• Develop and implement programs designed to improve driver satisfaction and retention.
• Build positive relationships with drivers through regular communication and support.
• Conduct follow-ups, surveys, and retention interviews to identify concerns and opportunities for improvement.
• Work proactively to reduce driver turnover and improve fleet stability.
• Recognize driver achievements and support engagement initiatives that strengthen company culture.
• Serve as a trusted resource for drivers throughout their tenure with the company.

Skills

Recruiting

Talent acquisition

Employee engagement

Retention

HR

Workforce development

Interviewing

Candidate assessment

Recruiting pipelines

Relationship building

Communication

Organizational skills

Time management

Independent work

ATS/CRM experience

Data-driven mindset

Driver's license

Job description

Fleet Recruiting & Retention Manager

Attract Talent. Build Relationships. Strengthen Our Fleet.

At zTrip, we know that our drivers are the foundation of our success. As the nation's largest taxi transportation provider, we depend on dedicated, professional drivers to deliver safe, reliable transportation to the communities we serve every day.

We are seeking a motivated, relationship-focused, and results-driven Fleet Recruiting & Retention Manager to lead driver recruiting efforts, improve retention strategies, and help grow a strong, engaged fleet. This role is responsible for attracting qualified driver candidates, guiding them through the onboarding process, developing retention initiatives, and creating a positive driver experience that supports long-term success.

If you're passionate about recruiting, employee engagement, relationship building, and helping people succeed, this is an exciting opportunity to make a direct impact on the growth and stability of our organization.

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Career Advancement Opportunities
• Ongoing Training and Professional Development
• Collaborative and Supportive Team Environment
• Opportunity to Directly Influence Company Growth and Driver Success

Key Responsibilities of a Fleet Recruiting & Retention Manager

Driver Recruitment & Talent Acquisition

• Develop and execute recruiting strategies to attract qualified drivers.
• Source candidates through job boards, social media, referrals, networking events, and community outreach.
• Conduct initial screenings and interviews to identify quality candidates.
• Maintain a consistent pipeline of prospective drivers to support fleet growth.
• Promote the benefits and opportunities of driving with zTrip to prospective applicants.
• Coordinate recruiting campaigns and hiring events to increase applicant flow.

Driver Onboarding & Activation

• Guide new drivers through the application, qualification, and onboarding process.
• Assist candidates with licensing, documentation, and onboarding requirements.
• Ensure a smooth and positive onboarding experience from initial contact through activation.
• Coordinate with operations and training teams to ensure successful driver launches.
• Monitor onboarding progress and quickly address obstacles that may delay activation.

Driver Retention & Engagement

• Develop and implement programs designed to improve driver satisfaction and retention.
• Build positive relationships with drivers through regular communication and support.
• Conduct follow-ups, surveys, and retention interviews to identify concerns and opportunities for improvement.
• Work proactively to reduce driver turnover and improve fleet stability.
• Recognize driver achievements and support engagement initiatives that strengthen company culture.
• Serve as a trusted resource for drivers throughout their tenure with the company.

Fleet Growth & Workforce Planning

• Collaborate with leadership to establish fleet growth goals and recruiting targets.
• Monitor driver staffing levels and forecast hiring needs.
• Analyze recruiting performance and retention trends to identify opportunities for improvement.
• Develop strategies to increase candidate conversion and reduce onboarding attrition.
• Support expansion initiatives through driver acquisition and workforce development efforts.

Relationship Management

• Establish relationships with workforce development agencies, vocational programs, community organizations, and referral partners.
• Develop partnerships that generate qualified driver candidates.
• Serve as an ambassador for the zTrip brand within the community and transportation industry.
• Represent the company at career fairs, hiring events, and networking opportunities.

Reporting & Performance Analysis

• Track recruiting metrics, hiring activity, onboarding progress, and retention performance.
• Maintain accurate applicant and driver records.
• Generate reports for leadership regarding recruiting effectiveness and workforce trends.
• Monitor turnover rates and recommend corrective actions.
• Provide ongoing insights and recommendations to improve recruitment and retention strategies.

Preferred Experience

• Experience in recruiting, talent acquisition, employee engagement, retention, human resources, workforce development, or a related field.
• Strong interviewing and candidate assessment skills.
• Experience developing and maintaining recruiting pipelines.
• Ability to build trust and establish positive working relationships.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work independently and manage multiple priorities.
• Experience using applicant tracking systems (ATS), CRM platforms, or recruiting software preferred.
• Data-driven mindset with the ability to analyze trends and identify solutions.
• Valid driver's license required.

The ideal Fleet Recruiting & Retention Manager will

• Consistently attract and onboard qualified drivers.
• Build a strong and sustainable driver pipeline.
• Improve driver retention and reduce turnover.
• Enhance the overall driver experience.
• Establish trust and credibility with both new and existing drivers.
• Create effective recruiting and engagement programs.
• Support fleet growth while maintaining high standards of driver quality.
• Contribute directly to operational success and company growth.

Why Join zTrip?

At zTrip, you'll play a critical role in the growth and success of our business by helping us recruit, develop, and retain the professional drivers who keep our communities moving. Your efforts will directly impact fleet growth, driver satisfaction, service quality, and overall company performance.

This is an excellent opportunity for a recruiting professional who enjoys building relationships, developing talent, and creating programs that make a measurable difference. You'll have the chance to influence hiring strategy, improve retention, and help shape the future of one of the transportation industry's leading organizations.