Fleet Operations Supervisor - Night Shift

Ryder System, Inc.; Maryland Heights (MO); On-site; USD 75,000 - 78,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Job summary

Ryder System, Inc. is seeking a Fleet Operations Supervisor – Night Shift at the Page Service Dr facility. You will lead a team of 4 on the night shift, oversee technician management, workflow coordination, quality, safety, asset maintenance, and customer relationships.

This salaried role reports to the Senior Manager of Operations II and may serve as a development path toward an Operations Manager role. Schedule is Mon–Fri, 11:00 AM–9:00 PM with 10-hour shifts; base salary range is

Qualifications

• High school diploma or GED; 1–3 years in a maintenance operations environment
• Associate’s or Bachelor’s degree preferred
• Experience communicating with customers and leading a team

Responsibilities

• Lead workflow analysis, planning, scheduling, and technician assignments
• Conduct shift meetings and review Repair Orders
• Triage unscheduled drive-ins; communicate vehicle status and work assignments
• Provide day-to-day leadership, training, and development to direct reports
• Manage customer relationships, including issue resolution and vehicle uptime
• Maintain 6S standards and oversee parts inventory and tooling requirements

Skills

Customer communication

Leadership

Shop operations knowledge

Supervisory experience

Microsoft Office

Problem solving

Education

Associate’s or Bachelor’s degree

High school diploma or GED

Tools

Shop Management Online

SAM

Microsoft Office

Job description

Job Description

The Fleet Operations Supervisor – Night Shift is a shop floor leadership role at our Page Service Dr facility, leading a team of 4 employees on the night shift. Reporting to the Senior Manager of Operations II, this role is responsible for all shift-level operations including technician management, workflow coordination, quality, safety, asset maintenance, and customer relationship management. The ideal candidate is outgoing, comfortable working directly with customers, and driven to set the pace on the shop floor. This role may also serve as a development position to prepare incumbents for an Operations Manager role.

Schedule & Compensation

Schedule: Monday–Friday, 11:00 AM–9:00 PM (10-hour shifts)

Base Salary: $75,000–$78,000 annually

Your Team

You will manage the following direct reports on your shift: 3 Technicians 1 Service Employee (SE)

Workflow Management

Lead work analysis, planning, scheduling, and technician assignments across the shift. Conduct shift and shop meetings; review and approve Repair Orders (ROs). Triage unscheduled customer drive-ins; communicate vehicle status and work assignments. Conduct regular yard checks to ensure proper work scheduling and prioritization. Ensure all warranty policies and procedures are executed correctly.

Labor Management

Provide day-to-day leadership, training, and development to all assigned personnel. Conduct performance management processes for all direct reports. Support cross-functional coverage and backup needs within the shop.

Customer Management

Manage customer relationships, including issue resolution, satisfaction, and vehicle uptime. Execute PM scheduling communications, breakdown updates, and vehicle status follow-up. Conduct customer visits as required by the Customer Care Plan.

Asset Management

Direct team in maintaining location appearance and 6S standards across all relevant shop areas. Evaluate and recommend tooling and equipment requirements. Assist in managing vehicle specifications and the vehicle in-service/out-service process. Ensure all vehicles have required specifications in SAM. Manage parts inventory in accordance with policies and procedures.

Quality Management

Perform quality inspections on PMs and repairs; conduct In Process Reviews of non-PM work. Perform breakdown root cause analysis and implement corrective actions; escape to Technical Assistance Center as needed. Ensure cleanliness and quality of repair for all maintained vehicles. Work with the Service Manager to ensure technicians are properly trained and TOPS plan is prioritized based on breakdown, rework, and running cost trends. Maintain control and visibility over shop floor activities to ensure proper root cause diagnosis and optimize parts/component yield. Support development and implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Maintain all required documentation to meet local, state, federal, and customer requirements. Ensure employee compliance with all Safety and EPA regulations.

Financial Management

Ensure the shift delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfaction. Manage cost controls related to the maintenance operations budget and location P&L. Execute maintenance initiatives to attain or exceed specified financial targets. Oversee payroll, purchase order approval, invoice reconciliation, and fuel reconciliation. Manage the customer bill-back process, including identification, review, and approval of bill-back opportunities. Ensure proper documentation and reporting of re-billable activity. Maintain data integrity in the Shop Management Online system.

Qualifications

• High school diploma or GED 1–3 years of experience in a maintenance operations environment; demonstrated success in a Ryder role may be substituted for this requirement
• Maintenance and technical experience in a shop environment
• Outgoing and comfortable communicating with customers; ability to interact professionally with both internal teams and customer management
• Highly driven, with the ability to set and push the pace across multiple operational priorities
• Working knowledge of vehicle maintenance operations and shop workflows
• Associate’s or Bachelor’s degree
• Supervisory or lead experience
• Technical background, including vehicle diagnostics and repair knowledge
• Experience with a Shop Management System (Shop Management Online, SAM, or comparable)
• Intermediate proficiency with Microsoft Office
• DOT Regulated
• No Job Category Maintenance

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Pay Type: Salaried

Minimum Pay Range: $75,000

Maximum Pay Range: $78,000

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Equal Opportunity Employer

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Additional Information

Interviews will be conducted in person with the hiring manager at the Page Service Dr location or another Ryder location, depending on the hiring manager’s schedule that week. This role can serve as a development path toward the Operations Manager position.

Legal and Regulatory

Philadelphia Fair Criminal Records Screening Standards

Washington State Fair Chance Act