Fleet Operations Manager

Ryder System, Inc.; Town of Malta (NY); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement savings plan

Job summary

Ryder System, Inc. in Malta, NY is seeking an Operations Manager I to lead the shop team and oversee up to 130 equivalent truck units.

You will manage Technicians-In-Charge, Customer Service Coordinators, and shop staff to meet labor, safety, quality, and asset targets. You will optimize labor mix, plan work, coordinate with Sales, and drive maintenance schedules, root-cause analysis, and continuous improvement while ensuring compliance with company policies and procedures.

Qualifications

• H.S. diploma/GED required.
• Associate's degree preferred.
• Bachelor's degree preferred.

Responsibilities

• Optimize labor and shift patterns to match technician hours and equipment availability.
• Schedule and assign work to technicians; monitor productivity and RO reviews.
• Oversee APS implementation and manage personnel performance.
• Recruit, hire, onboard, manage payroll and succession planning.
• Maintain customer satisfaction and vehicle uptime through effective planning.

Skills

Operations management

Communication skills

Analytical ability

Computer skills (MS Office)

Fleet management software

Maintenance/shop experience

Leadership / supervision

Education

HS diploma or GED

Associate's degree preferred

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Fleet Management Software

Job description

Job Seekers can review the Job Applicant Privacy Policy. Job Description: Summary The Manager Operations I manage the operations and personnel for locations with up to 130 equivalent truck units. May have Technicians‑In‑Charge, and/or Customer Service Coordinators, as well as Technicians and Service Employees to support the needs of assigned location. The Operations Manager I must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Manager I is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions, the Operations Manager I is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager II role.

Essential Functions

• Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair.
• Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.
• Responsible for work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
• Oversee the execution of the Automated Planning System (APS).
• Provides management, training and development of all personnel assigned.
• Responsible for Performance Management of all assigned personnel.
• Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team.
• Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends.
• Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.
• Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring vehicle uptime.
• Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements.
• Responsible for ensuring complete execution of the Customer Communication Protocol.
• Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service.
• Conduct customer visits and annual reviews as required by the Customer Care Plan.
• Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.
• Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards throughout the shop.
• Responsible for the execution of Asset Management initiatives at the shop level.
• Evaluates needs and makes recommendation for shop tooling and equipment requirements.
• Management and oversight of vehicle specifications and vehicle in-service/out-service process.
• Provide input during business unit asset management review.
• Ensure all vehicles have required specifications in SAM.
• Responsible for Parts Inventory management, policies and procedures.
• Collaborate with Rental in scheduling PM’s, utilization of assets to be ready at all times, subs, VMI, and wash log.
• Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on non-PM work.
• Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center.
• Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized.
• Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list.
• Accountable for all Quality Metrics within the Shop Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs.
• Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements.
• Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives.
• Ensure Cleanliness and quality of repair for all maintained vehicles.
• Comply with Safety, State, and EPA regulations and requirements.
• Responsible for ensuring shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction.
• Responsible for implementing cost control measures related to maintenance operations budget and location P&P statement to meet financial objectives.
• Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
• Responsible for the optimization of net maintenance cost per unit.
• Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services.
• Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors.
• Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil.
• Responsible for the customer bill back process to include identification, review and approval of bill back opportunities.
• Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity.
• Responsible for the Warranty process and maximizing Warranty recovery in the shop.
• Ensure data integrity in the shop management online system.
• Performs other duties as assigned.

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management required.
• Capacity to understand labor, financial, operating, quality, safety and asset processes and related metrics.
• Strong sense of personal accountability and a proven track record of achieving desired results.
• Ability to communicate effectively both verbally and in writing.
• Competent in basic computer skills and in a Microsoft Office environment.
• Ability to work with reporting systems to pull data for analysis and decision making is strongly (preferred).
• Experience using Microsoft word and excel intermediate preferred.
• Experience with Fleet Management Software preferred.
• Maintenance and Technical experience in a shop environment preferred.

Qualifications

• H.S. diploma/GED required.
• Associate's degree preferred.
• Bachelor's degree preferred.
• Two (2) years or more experience in an operations environment or demonstrated success in a Ryder role required.
• 0 to One (1) year Supervisory experience required.

Travel 1-10% Safety Sensitive Non-Regulated Tech DOT Regulated No Job Category Maintenance

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

Pay Type: Salaried

Minimum Pay Range: $75,000

Maximum Pay Range: $75,000

Benefits Information

For all Full‑time positions only:

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [email] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees: If you are a current employee at Ryder, please log in to workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day.

When you choose Ryder, you get access to industry‑leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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