Fleet Manager

hogan1; Bridgeton (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Hogan Transportation is seeking a Fleet Manager to lead drivers assigned to a customer account, ensuring safe, on-time deliveries and superior service. You will act as the customer liaison, applying Hogan policies and coaching drivers to achieve client satisfaction.

You will manage schedules, routes, and performance, addressing issues, training drivers, and driving continuous improvement in safety and efficiency.

Qualifications

• Requires HS diploma or GED; an associate degree is preferred.
• Experience in trucking or transportation is advantageous.
• Strong communication and organizational skills are essential.

Responsibilities

• Direct drivers to meet client expectations and policies.
• Address driver performance issues with coaching or discipline as needed.
• Interview prospective drivers and assist in hiring decisions.
• Conduct 30- and 60-day driver performance reviews.
• Coordinate schedules and routes to maximize profitability and on-time deliveries.
• Monitor driver activity, payroll, safety, and compliance.
• Develop contingency plans for traffic, weather, or other hazards.

Skills

Driver management

Coaching & performance management

Scheduling & routing

Customer service

Education

High school diploma or GED

Associates degree

Tools

Microsoft Word

Microsoft Excel

Job description

Hogan Transportation is a 100-year-old full-service, multi-faceted transportation company operating throughout North America with a tradition of unparalleled, personalized service to clients, utilizing first-class equipment and advanced technology.

Job Summary

The Fleet Manager provides operational leadership and support to drivers assigned to a customer or customer’s account. The Fleet Manager is a liaison with the customer ensuring high quality customer service and support. Ensures safe and timely deliveries. Is responsible for enhancing the overall customer service and support by managing drivers to ensure the client’s needs and expectations are met. Diagnoses and uses independent discretion based on the circumstances to solve employee-related issues.

Essential Duties and Responsibilities

• Manages drivers’ activities and ensures drivers are meeting and following Hogan expectations and policies and performing to a level that meets client expectations and needs.
• Identifies and addresses any driver performance issues through the use of coaching and discipline, including termination, as appropriate.
• Interviews prospective drivers and make recommendations on hiring decisions.
• Conducts driver 30- and 60-day performance review.
• Coaches, trains, and/or reinforces drivers on customer satisfaction/service, Hogan policies and practices, and safety.
• Coordinates services provided to customers including, but not limited to, employee and customer schedules, to maximize profits.
• Schedules and directs drivers to appropriate locations according to customer requests, specifications, or needs.
• Monitors drivers’ performance and activities.
• Prepares and monitors daily work and run schedules.
• Advises drivers of traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards and independently creates contingency plans and alternate routes, as appropriate based on the circumstances to ensure client expectations and needs are met.
• Manages assigned fleet of tractors and drivers for on-time pickup and delivery performance, out of route miles, hours of service compliance, home time, special routing needs, and cost control.
• Ensures a safe working environment and equipment for drivers, including, but not limited to, ensuring drivers are complying with applicable federal, state, and local safety laws and requirements.
• Ensures drivers are properly trained and has an adequate understanding of customer and company expectations, policies, and practices.
• Performs a daily accounting of all assigned trucks and drivers.
• Interacts with drivers on a daily basis answering any questions and ensuring drivers can safely deliver loads on time.
• Works with drivers to reduce turnover and promote longevity of workforce.
• Ensures driver payroll is accurate and submitted timely.
• Other duties as assigned.

Requirements

• High school diploma or GED required, Associates degree preferred
• 2-5 years experience in the transportation/trucking industry.
• Proficient in Microsoft products including Word and Excel.