Fleet Maintenance Operations Supervisor

Ryder System, Inc.; Garner (NC); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) retirement plan

Job summary

Ryder System, Inc. in Garner, NC seeks an Operations Supervisor to assist the Operations Manager with shift operations, personnel, and meeting targets.

The role involves supervising technicians, coordinating workflow, and ensuring customer needs are met while balancing costs and quality. This development-focused position offers cross-functional training, with career growth opportunities within Ryder and a pathway to higher leadership roles.

Qualifications

• H.S. diploma/GED required
• Associate's degree preferred or 1-3 years in a maintenance ops environment
• Bachelor's degree preferred or 1-3 years in a maintenance ops environment
• Maintenance and Technical experience in a shop environment required
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Microsoft Office intermediate preferred

Responsibilities

• Workflow management: analyze work, plan and schedule, assign tasks to technicians, productivity tracking and optimization
• Labor management: provide training and development of personnel, performance management
• Customer management: manage customer relationships, ensure vehicle uptime and satisfaction
• Asset management: oversee shop appearance, tooling/equipment, vehicle specs, parts inventory
• Quality management: perform inspections, root-cause analysis, ensure repair quality
• Financial management: control maintenance costs, payroll, POs, invoicing, cost targets

Skills

Ability to professionally represent Ry

Vehicle diagnostics/repair knowledge

Microsoft Office intermediate

Education

H.S. diploma/GED

Associate's degree

Bachelor's degree

Maintenance and Technical experience

Supervisory experience

Shop Management System experience

Microsoft Office intermediate

Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

Job Description

Summary

The Operations Supervisor assists the Operations Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for managing the location’s performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will receive cross-functional training to support others within the shop. As with all Ryder shop positions, the Operations Supervisor, or “ Shift Supervisor ”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may be a developmental position to prepare incumbents for the Ops Manager role because we allow you to carve out your own career path and promote from within , based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career.

Shop Location

Garner, NC

Hours

2nd shift - 2:30pm - 11:00pm

Schedule

Monday - Friday

Bonus Eligible

Here it from people who work here!

https://www.youtube.com/watch?v=usBbl6L1V6E

This is Ryder:

https://www.youtube.com/watch?v=b24PFgxvVS0

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Essential Functions

• Workflow Management:Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval Ensures all warranty policies and procedures are executed Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate Responsible for conducting yard checks to ensure proper work scheduling and prioritization
• Labor ManagementProvides management, training and development of all personnel assigned Responsible for Performance Management of all assigned personnel
• Customer Management:Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime Responsible for customer communication protocol as it pertain to PM Scheduling & follow-up, breakdowns and vehicle status updates Conduct customer visits as required by the Customer Care Plan
• Asset Management:Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility Evaluates needs and makes recommendation for shop tooling and equipment requirements Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process Assist in ensuring all vehicles have required specifications in SAM Responsible for Parts Inventory management, policies and procedures
• Quality Management:Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center Ensure Cleanliness and quality of repair for all maintained vehicles Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Ensure Employee compliance with Safety and EPA regulations and requirements
• Financial Management:Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation Responsible for the customer bill back process to include identification, review and approval of bill back opportunities Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity Ensure data integrity in the Shop Management Online system

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Ability to professionally represent Ryder and competently interact with customer management
• Strong vehicle diagnostics/repair knowledge (preferred)
• Microsoft Office intermediate preferred

Qualifications

• H.S. diploma/GED required
• Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
• Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement
• Maintenance and Technical experience in a shop environment required
• Supervisory experience preferred
• Experience with a Shop Management System preferred
• Microsoft Office intermediate preferred

DOT Regulated: No

#LI-post #INDexempt #FB

#LI-JJ

Job Category: Maintenance

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range:

$75,000

Maximum Pay Range:

$75,000

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees

If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

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