FLEET CUSTOMER SERVICE REP

∙ Elijah House Foundation; Berkeley, Northern (MO, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Dollar General is seeking a Dispatcher to plan outbound loads, backhauls, and rolltainer activities while coordinating with drivers and stores to ensure timely deliveries.

The role requires 1–2 years in transportation operations or dispatcher experience, along with familiarity with satellite dispatch systems and MS Office. A bachelor’s in Business or Logistics is preferred, with the ability to work in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business or Logistics preferred, or equivalent experience in transportation operations for retail or logistics.
• 1–2 years of customer service experience preferred.
• 1–2 years of on-site driver dispatch experience preferred.
• Driver Dispatch Management System (satellite dispatch systems) experience required (McLeod, TMW, Telogis, Dispatch Tracks, AS400).

Responsibilities

• Plan and assign outbound loads, vendor backhaul, and OVD loads.
• Plan and assign rolltainer sweeps and dunnage consolidations.
• Communicate with drivers to manage delivery documentation and late deliveries.
• Monitor and report on time load pickup and store deliveries.
• Monitor tractor utilization and vendor backhaul pickup/delivery.
• Respond to load issues (bust outs, over weights, paperwork).
• Coordinate with drivers, stores, and DCs to optimize loads.

Skills

Communication

Transportation operations

Attention to detail

Hours of service

MS Office

Routing software

Education

Bachelor's degree in Business or Logistics

Tools

McLeod

TMW

Telogis

Dispatch Tracks

AS400

Job description

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Details

DUTIES and RESPONSIBILITIES:

• Plan and assign outbound, vendor backhaul, and OVD loads
• Plan and assign rolltainer sweeps and dunnage consolidations
• Reporting Function:
• Report on time load pick up
• Report on time store delivery
• Report BOL pick up
• Report on tractor utilization
• Report on vendor backhaul pickup and delivery
• Answer and process driver load messages through satellite communications and plan swaps
• Resolve load issues involving bust outs, over weights, and/or paperwork issues
• Answer telephone calls from drivers, vendors, DCs, SSC and other external sources
• Work with drivers to ensure they understand the delivery documentation , call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing.
• 80%
• 20%

Qualifications

KNOWLEDGE and SKILLS:

• Proficient communication (written and verbal), listening, and interpersonal problem solving skills
• Knowledge of dedicated transportation operations
• High attention to detail, strong planning, and organization skills
• Understands driver logs and hours of service
• Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
• Ability to function in a high-stress environment
• Must know MS Office software

EXPERIENCE and/or EDUCATION:

• Distribution experience preferred.
• Quality check or audit experience preferred.
• Warehouse management system applications experience preferred.

WORKING CONDITIONS:

• Bachelor’s degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required.
• One to two years customer service experience preferred
• One to two years onsite driver dispatch experience preferred
• One year Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400)