Flat Rate Technician - Hillsborough NH

Vipauto; Hillsborough (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

Vipauto in Hillsborough, New Hampshire, is seeking a Flat Rate Technician dedicated to providing exceptional automotive service while adhering to safety and quality standards. The role involves diagnosing and repairing various automotive systems, as well as assisting customers in the process.

Successful candidates will have prior experience in the automotive field and necessary ASE certifications. This position offers a dynamic work environment aimed at excellence in customer service and teamwork.

Qualifications

• Knowledge in diagnosing and solving basic automotive problems.
• Ability to comply with safety and loss prevention standards.
• Excellent communication skills for explaining vehicle information.

Responsibilities

• Perform automotive systems diagnosis, repair, and maintenance.
• Ensure safety protocols and quality service policies are followed.
• Maintain a clean work environment and participate in shop maintenance.

Skills

Automotive system diagnosis

Repair and maintenance services

Customer communication

Safety compliance

Technical instructions interpretation

Education

One year of automotive service experience or equivalent

Completion of two-year college or technical school program

Tools

ASE Certification G1

ASE Certification A4

Job description

Job Description

Posted Saturday, June 13, 2026 at 4:00 AM

Reporting To: Service Manager

Employment Classification: Non-exempt / hourly

General Summary

The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

Duties & Responsibilities

1. Job safety is Priority #1 – follows all safety policies, completes all safety‑related training, locks out unsafe equipment, and reports unsafe conditions or actions to Management.
2. Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications:
   • A2 – Automatic Transmission/Transaxle
   • A3 – Manual Drive Train & Axles
   • A5 – Brakes
   • A6 – Electrical/Electronic Systems
   • A7 – Heating & Air Conditioning
   • A8 – Engine Performance
3. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and is visibly displayed during service.
4. Ensures an MPI is completed before initiating service on every vehicle and actively supports and participates in the 5‑for‑5 Customer Engagement Process.
5. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion.
6. Obtains needed parts only from designated Desk Team members and returns unused parts after completion.
7. Returns cores, batteries, and used tires to designated security areas.
8. Maintains at least a 16‑week average productivity based on position.
9. Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
10. Completes all required training and certification for the position:
    • Take and pass all required and assigned LMS training.
    • Complete all required safe equipment operation training.
    • Become a Licensed State Vehicle Inspector (state‑specific requirement).
    • Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified.
    • Become ASE certified based on position:
      • Technician: G1, A4 and A5.
      • ASE Technician: Four of the A‑Series ASE certifications.
      • Master Technician: All eight A‑Series A1 thru A8.
    • Train, support, and deliver the 5‑for‑5 process to educate customers.
    • Attend meetings and training sessions as needed (typically several times per year).
11. Quality, Safety & Housekeeping Responsibilities:
    • Road test vehicles after service.
    • Secure and lock customer vehicles when returning to the parking lot.
    • Install seat and steering wheel covers and floor mats prior to entering customers’ vehicles.
    • Maintain a clean work area free of debris, cores, unused parts, and stray tools.
    • Clean shop equipment after use.
    • Participate in daily and weekly shop maintenance programs as designated by Service Management.
    • Comply with safety and loss prevention programs, including protective eyewear.
12. Additional Responsibilities (performs other functions as required):
    • Maintain technical capabilities to ensure safe use of service equipment and maintain ASE certification status.
    • Review and authorize time worked and attendance records in DAYFORCE.
    • Comply with provisions of VIP’s culture and service standards.
    • Participate actively in team meetings.
    • Work with Service Manager to ensure shop equipment safe operation standards are met.
    • Comply with regulations regulating disposal of hazardous waste.
13. Facility and Equipment Maintenance:
    • Ensure maintenance, appearance, and condition of facility to comply with security, safety, and environmental codes and ordinances.
    • Ensure maintenance, appearance, and condition of equipment to meet customer needs.
    • Ensure steps are taken to maintain a clean service department throughout the business day.
    • Enter any facility or equipment issues into the facility or equipment database.
14. Procedural Compliance:
    • Enforce compliance with the service Code of Ethics, municipal, state, and federal regulations, and procedures pertaining to the operation of the location.

Performance Measurement

1. Maintain minimum 50% productivity (Billed Hours / Worked Hours).
2. Minimize come backs, ensuring work is completed properly the first time.

Standard Management Work Week

• Schedule: 5‑day work and 40 hours per week.
• Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management.

Required Qualifications

1. Knowledge, Skills, and Abilities:
   • Read, analyze, and interpret technical instructions, journals, procedures, or regulations.
   • Effectively explain vehicle information to customers, present, and respond to questions from coworkers.
   • Diagnose and recommend solutions to basic automotive problems.
   • Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form.
   • Ability to successfully perform required automotive services listed above.
2. Minimum educational and/or experience level:
   • One year of related experience in automotive service field.
   • Completion of two‑year college or technical school program recommended.
   • Or an equivalent combination of education and experience.
3. Certificates, Licenses, and/or Registrations:
   • Current, valid driver’s license issued in state of residence.
   • ASE Certification G1 – Maintenance and light repair recommended.
   • ASE Certification A4 – Suspension & Steering.

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending on type of service performed. Protective eyewear must be worn in the service area at all times.

Physical Demands

Estimated time spent and weight lifted for essential physical activities:

• Reaching – Less than 1/3 of Time.
• Standing – 1/3 to 2/3 of Time.
• Pushing / Pulling – 1/3 to 2/3 of Time.
• Walking – 1/3 to 2/3 of Time.
• Climbing – More than 2/3 of Time.
• Kneeling – More than 2/3 of Time.
• Weight lifting/Force exertion – Up to 20 lbs.
• More than 21 lbs. – Less than 1/3 of Time.

Vision Requirements:

• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth perception (three‑dimensional vision, ability to judge distances and spatial relationships)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)