Flat Rate Technician

pagjobs; Livonia (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health care options

401k with company match

Training and career growth

Best Places to Work recognition

State-of-the-art facilities

Job summary

Penske Automotive Group is seeking an experienced Flat Rate Technician to join our team in Livonia, MI. You will perform repairs and maintenance per factory and dealership specifications, emphasizing an excellent customer experience and timely service.

Ideal candidates have 3+ years of dealership experience, strong automotive knowledge, and a commitment to safety and quality. ASE certification is preferred. This is a hands-on role in a busy shop environment with opportunities for growth.

Qualifications

• Two-year related experience or equivalent combination of education and experience.
• ASE Certification is preferred.
• 3+ years of dealership experience and a strong customer service orientation.

Responsibilities

• Perform repairs and maintenance work in accordance with factory and dealership specifications and time standards.
• Deliver an exceptional customer experience and communicate clearly with Service Advisors.
• Adhere to all manufacturer standards of quality and safety.
• Maintain productivity and accuracy in estimates and work orders.

Skills

Exceptional customer service

Communication

Teamwork

Automotive knowledge

Attention to detail

Technical references

Technical terms communication

Process adherence

Time management

Education

High school diploma

Two-year related experience

Associate's degree (preferred)

Tools

Shop tools and equipment knowledge

Job description

Bill Brown Ford, a Penske Automotive Group dealership, is looking for an experienced, Flat Rate Technician to join our team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Flat Rate Technician, you will perform repairs and maintenance work in accordance with factory and dealership specifications and time standards for an excellent customer experience.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.
• State-of-the-art facilities and excellent working conditions.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Safe working knowledge of shop tools and equipment, 3+ years of dealership experience. Brand knowledge is preferred, but not required.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in vehicle repairs.
• Excellence: Provide an unparalleled level of technical knowledge and expertise to help repair and maintain vehicles to the highest factory and dealership standards.
• Communication: Clearly and effectively communicate technical information regarding customer vehicles to Service Advisors.
• Accountability: Comply with all manufacturer standards of quality and timeliness for repairs and maintenance work, and ensure that all estimates and work orders are accurate.
• Safety: Understand and comply with all federal, state, and local regulations that affect shop operations, such as handling and disposal of hazardous waste, OSHA, and use of safety and health personal protective equipment.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Exceptional customer service skills
• Excellent communication skills including the ability to listen to customers and determine how to assist them
• Ability to work well in a team environment
• Knowledge of automotive systems, tools, and repair processes
• Outstanding attention to detail with a commitment to quality
• Ability to use technical reference materials and technical manuals in written and online formats
• Ability to communicate technical terms to non-technical audience
• Ability to follow processes to ensure quality and safety
• Effective time management skills and ability to prioritize

Supervisory Responsibility

None

Work Environment

Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis.

Physical Demands

Medium/Heavy Work---Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
This position will require the employee to be standing for prolonged periods of time.
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
This position involves repetitive motion.
This position requires the ability to talk and hear.

Position Type/Expected Hours of Work

Work evening, weekend, and holiday work hours as required.

Required Education and Experience

High school diploma or the equivalent and two-year related experience or equivalent combination of education and experience.

Preferred Education and Experience

Associate's degree (A. A.) or equivalent from two-year College or technical school; and two-year related experience and/or training; or equivalent combination of education and experience.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

ASE Certification is preferred