Fitter/Tailor - Northshore Mall

Brooks Brothers; Peabody (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Associate discount

Paid time off

401(k) with company match

Job summary

Brooks Brothers seeks a Fitter/Tailor in Peabody, MA to deliver expert alterations and fabric expertise to customers with timely, high‑quality service. You will join the Alterations department and report to the Store Manager, upholding Brooks Brothers standards of service.

You will sew, measure, hem, and fit garments, repair defects, and maintain a clean, organized store environment while representing the brand's values of respect and excellence.

Qualifications

• Minimum 5 years' tailoring experience.
• Knowledge of clothing and shirt construction and fabrics.
• Retail or custom clothing sales experience.
• Scheduling flexibility across days, nights, weekends and holidays.
• Ability to communicate with customers on the sales floor.
• Proficiency with special order tools, fabrics and programs.

Responsibilities

• Achieve personal productivity and assist in meeting Brooks Brothers productivity goals.
• Sew, measure, hem, and fit garments to meet customer needs, using approved methods.
• Utilize Brooks Brothers systems to meet productivity goals.
• Provide high quality and customer service within call dates.
• Repair or replace defective garment parts such as pockets, zippers, buttons, and linings.
• Maintain store cleanliness and participate in seamless workflow with the team.
• Represent the brand as an ambassador, adhering to code of conduct and service expectations.

Skills

Attention to detail

Customer service

Team player

Adaptability

Self-motivation

Job description

Overview

The Fitter/Tailor contributes to the Brooks Brothers customer relationships by delivering quality garments to our customers. As a member of our Alterations department, the Fitter/Tailor provides expert alterations and fabric expertise to our customers in a timely manner while providing outstanding service to our clients.

The Fitter/Tailor reports to the Store Manager.

Who You Are

• Demonstrates an attention to detail and quality of work.
• Team player with a desire to provide exceptional service.
• Operates with a sense of urgency and effectively completes assigned responsibilities.
• Able to adapt to change and takes on more responsibilities.
• Self-motivated; seeks personal growth and development.

Responsibilities

• Achieve personal productivity and assist in meeting Brooks Brothers productivity goals.
• Sew, measure, hem, and fit garments to meet customer needs, using the Brooks Brothers approved methods and specifications.
• Utilize Brooks Brothers systems to meet productivity goals.
• Provide highest level of quality and customer service within established call dates.
• Repair or replace defective garment parts such as pockets, zippers, buttons, and linings.
• Demonstrate and comply with company best practices, policies, procedures, and associate policies as outlined in the Associate Handbook.
• Assist in maintaining a clean, neat, and organized store environment.
• Work with store team to ensure seamless workflow.
• Represent the brand as a true ambassador, adhering to Brooks Brothers code of conduct, dress code and legendary service expectations.
• Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.

Qualifications

• Minimum 5 years' experience in tailoring.
• Knowledge of clothing and shirt construction and fabrics.
• Previous experience in a retail environment or in custom clothing sales.
• Scheduling flexibility to include days, nights, weekends, and holidays as required to meet the needs of the business.
• Ability to communicate with customers on the sales floor.
• Proficient in special order tools, fabrics and programs.

Other Requirements

• Ability to lift 5-10 pounds consistently.
• Long periods of sitting.
• Ability to perform repetitive motions with hands, arms, legs and feet.
• Lifting, balancing, stooping and handling of materials.
• Constant use of hands and arms in handling, installing, positioning, manipulating and moving materials.
• Ability to see details at close range, distant range, color and peripheral vision and ability to adjust focus
• REASONABLE ACCOMMODATION

The Company is committed to providing reasonable accommodation to enable qualified employees with disabilities to perform the essential functions of their jobs as required by the Americans with Disabilities Act (ADA).

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on Catalyst Brands merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $20.75/Hr -USD $29.00/Hr.