Fitter/Tailor - Fashion Mall at Keystone

JCPenney; Indianapolis (IN); On-site; USD 22,000 - 33,000; Full time

Job summary

Brooks Brothers in Indianapolis, IN seeks a Fitter/Tailor to join our Alterations department. You will sew, measure, hem and fit garments to meet customer needs, using approved methods and specifications, while delivering outstanding service.

The role requires a minimum of 5 years' tailoring experience, knowledge of clothing construction, and sales experience in a retail or custom clothing environment, with flexibility to work varied shifts.

Qualifications

• Minimum 5 years' experience in tailoring.
• Knowledge of clothing and shirt construction and fabrics.
• Retail or custom clothing sales experience.
• Scheduling flexibility including days, nights, weekends and holidays.
• Ability to communicate with customers on the sales floor.
• Proficient in special order tools, fabrics and programs.

Responsibilities

• Achieve personal productivity and assist in meeting productivity goals.
• Sew, measure, hem, and fit garments to customer specifications.
• Utilize Brooks Brothers systems to meet productivity goals.
• Provide the highest level of quality and customer service within established dates.
• Repair or replace defective garment parts such as pockets, zippers, buttons, and linings.
• Adhere to company policies and associate Handbook.
• Maintain a clean, neat, and organized store environment.
• Collaborate with store team to ensure seamless workflow.
• Represent the brand with Brooks Brothers' code of conduct and service expectations.
• Model values of respect, integrity, teamwork, compassion, accountability and inclusivity.

Skills

Tailoring

Alterations

Customer service

Communication

Scheduling flexibility

Tools

Special order tools

Fabric programs

Job description

Overview

The Fitter/Tailor contributes to the Brooks Brothers customer relationships by delivering quality garments to our customers. As a member of our Alterations department, the Fitter/Tailor provides expert alterations and fabric expertise to our customers in a timely manner while providing outstanding service to our clients.

The Fitter/Tailor reports to the Store Manager.

Who You Are:

• Demonstrates an attention to detail and quality of work.
• Team player with a desire to provide exceptional service.
• Operates with a sense of urgency and effectively completes assigned responsibilities.
• Able to adapt to change and takes on more responsibilities.
• Self-motivated; seeks personal growth and development.

Responsibilities

As the Fitter/Tailor you will:

• Achieve personal productivity and assist in meeting Brooks Brothers productivity goals.
• Sew, measure, hem, and fit garments to meet customer needs, using the Brooks Brothers approved methods and specifications.
• Utilize Brooks Brothers systems to meet productivity goals.
• Provide highest level of quality and customer service within established call dates.
• Repair or replace defective garment parts such as pockets, zippers, buttons, and linings.
• Demonstrate and comply with company best practices, policies, procedures, and associate policies as outlined in the Associate Handbook.
• Assist in maintaining a clean, neat, and organized store environment.
• Work with store team to ensure seamless workflow.
• Represent the brand as a true ambassador, adhering to Brooks Brothers code of conduct, dress code and legendary service expectations.
• Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.

Qualifications

You will also have:

• Minimum 5 years' experience in tailoring.
• Knowledge of clothing and shirt construction and fabrics.
• Previous experience in a retail environment or in custom clothing sales.
• Scheduling flexibility to include days, nights, weekends, and holidays as required to meet the needs of the business.
• Ability to communicate with customers on the sales floor.
• Proficient in special order tools, fabrics and programs.

Other Requirements

• Ability to lift 5-10 pounds consistently.
• Long periods of sitting.
• Ability to perform repetitive motions with hands, arms, legs and feet.