Fitness Manager - Sales Manager- Clarkston MI

Anytime-Fitness; Clarkston (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with match

Bonuses

EAP

Discount Program

Paid Time Off

Holidays

Vacation

Job summary

Anytime Fitness - MDS Fitness in Clarkston, MI is seeking a Member Experience Manager to deliver a world-class experience to every member through personalized fitness consultations, evaluations, and ongoing check-ins. You will lead the club's personal training department, develop relationships with members, and drive growth in personal training sales and programs.

You will supervise 2–5 staff, ensure facility upkeep, enforce service standards, and engage with the local community as a brand

Qualifications

• Bachelor's degree in Exercise Science preferred; not mandatory.
• CPR/AED certification and current personal training certification or ability to be certified within 90 days.
• Minimum one year of fitness training experience.
• Strong communication and interpersonal skills; coachable and team‑oriented.
• Proficiency with Microsoft Office; familiarity with gym management software is a plus.

Responsibilities

• Provide world-class member experience through fitness consultations and regular check-ins.
• Lead the personal training department and drive sales growth.
• Supervise 2–5 staff and maintain facility standards.
• Engage with local community and act as brand ambassador.

Skills

Strong communication

Coachable

Problem solving

Team cohesion

Personable

Education

Bachelor's in Exercise Science

High school diploma or GED

Tools

Microsoft Office

POS Systems

Gym mgmt software

Job description

Why Join Our Anytime Fitness Team?

Let’s grow together, and become better together! We strive to be the best professionals in the fitness industry. We are a high energy team that will do anything we can to provide an incredible experience for our staff and members. The fitness industry is always changing, so our team's mindset is quick to adapt, grow, and succeed with whatever challenges may come our way. If you are someone who wants to grow professionally, is passionate about positively influencing others health, wants to build the Anytime Fitness brand, and wants to be a part of a team of fitness professionals, Anytime Fitness - MDS Fitness is the right place for you!

Member Experience Manager:

SUMMARY: The primary role of the Member Experience Manager is to provide a world-class experience to all customers in the facility; this is done through fitness consultations, evaluations, and regular check-ins with current customers. The Member Experience Manager needs to have customer service in the front of their mind to build relationships with their customers. This position is also responsible for building and maintaining financial profiles for personal training customers. As the leader of the club’s personal training department as well as a team of personal trainers, this position calls for strong leadership skills, proficient social skills, and a commitment to growth.

DUTIES AND RESPONSIBILITIES:

• Sales and Portfolio Management- Maintain accurate financial profiles for personal training members and promote the department’s financial growth. This position is directly responsible for the personal training sales, and financial growth of the personal training department at their location.
• Facility Management- Maintain the integrity of the facility and equipment.
• Service Standards- Provide excellent customer service, which includes regular engagement with members such as helping them to create and achieve goals.
• Customer Satisfaction- Make decisions regarding positive and negative feedback, cessation of personal training membership requests, and other inquiries.
• Community Involvement- Build and maintain business to business relationships, attend local community events.
• Brand Ambassador- Exemplify what it means to be an Anytime Fitness team member by working everyday to better yourself and those around you.
• Performs other related duties as assigned by direct supervisor.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises 2-5 employees within the facility.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include planning, assigning, and directing work; rewarding and disciplining employees; appraising performance; maintaining work schedules; addressing complaints and resolving problems.

QUALIFICATIONS/REQUIREMENTS:

• Needs to be able to work from facility.
• Needs to be able to work required hours as listed:
  • Monday/Wednesday – 11a-7p
  • Tuesday/Thursday – 10a-7p
  • Friday – 7a-12p
• Strong communication skills.
• Must be coachable.
• Strong problem-solving skills.
• Strong knowledge of health, fitness, and physiology.
• Understands the importance of team cohesion.
• Must be personable.
• High school diploma or general education degree (GED).
• Bachelor's Degree (BA) from four-year college or university in Exercise Science (preferred, but not necessary).
• One year of fitness training experience.
• Certificates, licenses and registrations required: CPR/AED Certification, Current Personal Training Certification (or ability to be certified within 90 days)
• Computer skills required: (Microsoft Office Suite, POS Systems (not required but a plus), Gym Management Software (not required but a plus).

WE OFFER BENEFITS YOU WON’T FIND ANYWHERE ELSE IN THE INDUSTRY!!!

WHAT WE OFFER

1. Industry best Health Insurance
2. Dental and Vision Insurance
3. Life Insurance, Long- and Short-term Disability Insurance
4. Company Matched 401(k); Roth IRA available
5. Performance Bonuses
6. Employee Assistance Program (EAP)
7. Employee Discount Purchase Program
8. 10 Days Paid Time Off
9. Holidays off
10. Destination Vacation