Fitness Manager

National Fitness; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free health club membership

Casual work environment

Discount on in-club retail items

Opportunity for growth

401(K) savings plan

Job summary

National Fitness Center is seeking a Fitness Manager to lead the training experience and grow the Personal Training business. You will work with the General Manager and Regional Training Manager to deliver an outstanding member experience, develop the PT team, and meet business goals.

The role emphasizes driving culture, supervising scheduling, payroll budgeting, and ensuring revenue targets are achieved while maintaining high standards of safety and professionalism.

Qualifications

• College degree in business, retail or hospitality preferred.
• Current Personal Training certification from an approved accredited program required, plus 1 year experience in fitness or retail management.
• Four year or advanced degree may be submitted in lieu of personal training certificate.
• Additional course work in physical education, nutrition, physiology, and exercise science is beneficial.

Responsibilities

• Oversees fitness sales, revenue, promotional activities, and general administration to drive business forward.
• Builds a community of members through a consistent member experience.
• Maintains member retention by making 30-50 phone calls per day.
• Manages departmental budget and achieves monthly, quarterly and yearly financial targets.
• Produces reports on club fitness budget, sessions, and members.

Skills

Leadership

Communication

Customer service

Education

Bachelor-level degree in business/retail/hospitality

Personal Training certification (accredited program)

Four-year or advanced degree acceptable in lieu of PT cert

Tools

MS Excel

MS Outlook

MS Word

Job description

Description

JOB SUMMARY:

Fitness Managers lead and manage the Training experience. Leaders in this role are passionate about fitness and committed to delivering positive results by driving culture, leading and developing their team, and creating a great member experience.

The Fitness Manager works with the General Manager and Regional Personal Training Manager to deliver the business brand, member experience and business goals through the following:

DUTIES AND RESPONSIBILITIES – WHAT YOU WILL DO:

• Oversees fitness sales, revenue, promotional activities, and general administration with the aim of driving the business forward
• Committed to building a community of members through a consistent member experience
• Works to maintain member retention by making 30-50 telephone calls per day
• Manages departmental budget and meets or exceeds monthly, quarterly and yearly financial targets and goals
• Conducts weekly audits of Personal Training agreements, tracking sales, scheduling sessions
• Produces reports on club fitness budget, sessions, members, and other reports as requested
• Obtains member feedback to ensure all Personal Trainers are delivering a positive member experience
• Responsible for delivering Club Personal Training goals including revenue and member retention
• Ensures entire Personal Training team is aware of the club and company goals and focused on exceeding
• Focused on continually building community connections through consistent member experience, which fosters continued member retention and increasing frequency of sessions trained
• Responsible for achieving personal performance targets for Personal Training sales and sessions trained.
• Works with the General Manager and Field Ops Management to discover ways to eliminate unnecessary costs without impacting the Personal Training experience
• Responsible for managing payroll budgets and ensuring proper management of the Personal Training team schedule.
• Exercises confidentiality, professionalism, and diplomacy
• Leads by example for delivering the company mission to members
• Assists in the recruiting, hiring, onboarding, and training strong team of Personal Trainers
• Ensures staffing model is adequate to achieve Personal Training session targets
• Partner with General Manager, to identify future leaders, discuss career pathways and implement learning plans for continued growth of Certified Personal Trainers
• Manage performance by setting clear expectations about behavior, performance, and consequences
• Responsible for continually training Personal Trainer’s, to ensure continued growth and development, and delivery of a great member experience
• Observes, shadows, and provides feedback to Personal Trainers, ensuring delivery of a positive member experience
• Conduct weekly meetings with Personal Trainers to review performance and offer direction, motivation, and guidance toward achieving individual and company goals
• Meets with prospective members, providing them with necessary information while maintaining high standards of professionalism
• Responsible for communicating and upholding company standards by ensuring club is clean, safe, fun, and welcoming

Revised 08.01.2024

REQUIREMENTS AND QUALIFICATIONS – WHO YOU ARE:

• College degree in business, retail or hospitality preferred
• Current Personal Training certification from an approved accredited program required* plus 1 year experience in fitness or retail management
• *Four year or advanced degree in related field may be submitted in lieu of personal training certificate
• Additional course work in physical education, nutrition, physiology, and exercise science is beneficial
• Desired knowledge, experience, and understanding of Fitness including; equipment, personal training, and group fitness
• Availability to work weekends and holidays if needed
• Strong service orientation and desire to deliver an outstanding member experience
• Computer literate – proficient at MS Excel, MS Outlook and MS Word
• Clear and effective written and verbal communication
• Outstanding organization and strong time management
• Must demonstrate professionalism, cooperation and ability to work well in team environment
• CPR/AED certification required first 30 days of hire
• High regard and propensity for safety

TEAM PERKS:

• Free health club membership
• Casual work environment
• Discount on in club retail items and any current vendor partner offerings (NASM, etc.)
• Opportunity for growth; professional development
• 401(K) savings plan

WORK ENVIRONMENT/PHYSICAL DEMANDS:

While performing the duties of this job, the employee is frequently required to walk and stand up to 8 hours/day and/or sitting for extended period of time. Employees may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Employees are occasionally required to use hands and fingers for handle or feel; frequently reach, push and pulling with arms and hands and crawling; frequent climbing, balancing, stooping, kneeling, crouching, reaching, and twisting, including side-to-side movements. The employee may be required to frequently lift, carry, or move up to 50 pounds.

National Fitness Center is part of In-Shape Solutions, LLC d.b.a. In-Shape Family Fitness.