Fitness Attendant

Wheeling Park District; Wheeling (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health & fitness center membership

Job summary

Wheeling Park District is seeking a friendly Fitness Attendant to support our Health and Fitness Center. You will greet members, answer questions, and process membership sales while maintaining a safe, clean fitness floor.

This part-time, non-exempt role offers flexible weekday and weekend shifts, on-site duties, and opportunities to promote member relations. CPR/AED certification may be required within 60 days.

Qualifications

• Experience in customer service and fitness center operations.
• Ability to read, write and speak English.
• CPR/AED certification or ability to obtain within 60 days.
• General computer skills including Word, Excel and RecTrac.

Responsibilities

• Greet and direct members, guests and visitors in person and by phone.
• Process POS and membership sales accurately; follow cash handling practices.
• Assist with administrative tasks (reports, calls, follow-ups).
• Conduct orientation for new members and tours for potential members.
• Maintain a clean and safe fitness floor; report repairs needed.

Skills

Customer service

English proficiency

Teamwork

Sales

Education

CPR/First Aid certification

Tools

RecTrac

MS Word

MS Excel

Job description

Job Title: Fitness AttendantJob Status: Part Time – Non-ExemptDepartment: Park and Recreation ServicesPrimary Work Location: Community Recreation Center – Fitness CenterReports To: Membership Sales ManagerSupervisory Responsibility: NonePosition SummaryThe Fitness Attendant will be responsible for creating a positive member experience by providing a superiorlevel of customer service to Wheeling Park District fitness members and guests. Flexible schedule; various shiftson weekdays and weekends as designated by Membership Sales Manager or Health and Fitness Manager asnecessary.Essential Job Duties• Maintain and promote excellent fitness member relations and open communication with all current and potential new fitness members; handle any adverse situations with members.• Greet and direct members, guests and visitors in person and on the phone while answering fitness related questions and providing pertinent information specific to the Health and Fitness Center.• Process Point of Sale and membership sale efficiently and accurately. Follow cash handling best practices as outlined in Cash Handling Best Practices R3.19.• Assist in administrative support tasks as assigned including, but not limited to, general reporting, folding towels, sales calls, lead follow ups etc.• Conduct orientation for new members and conduct tours for external visitors and potential members.• Maintain a clean and safe fitness floor, perform assigned cleaning tasks and organizing. Clean and check equipment, report any repairs or maintenance needed to both Health and Fitness Center Manager and Membership Sales Manager.• Following instructions of opening and closing procedures as outlined in the Attendant Operations Guide.• Attend all staff meetings and mandatory training sessions.• Maintain members/guest confidentiality by not discussing any incidents or emergencies with other members or giving out personal information such as phone numbers, addresses or usual schedule of visits.• Maintain a clean and organized work environment. Keep all personal items in staff lockers. Keep fitness desk clean and organized.• Performs the job safely and in compliance with Park District policies, procedures, work and safety rules.• Support and exhibit the established organizational values of respect, communications, integrity, innovation, recognition, continuous learning, fun, empowerment and people.• Perform other duties or special projects as assigned by the Health and Fitness Center Manager/Membership Sales Manager.• Act as Manager on Duty in absence of Health and Fitness Center Manager/Membership Sales Manager/ Fitness Leader.• Arrive for each shift in uniform as outlined in the Fitness Attendant Manual.Position RequirementsAbility to deal with guests and staff diplomatically, handle conflict appropriately and answer questions regarding the Health and Fitness operations. Genuine interest in Fitness/Wellness. Ability to exercise good judgment. General computer skills. Such as Word, Excel, and RecTrac software. Sell and process memberships and point of sale transactions.Skills and Abilities• Demonstrate consistent attendance and on-time arrival.• Must be able to read, write and speak in English.• CPR/AED certification or be able to earn within 60 days.Physical RequirementsThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.• Required to sit, stand, walk, bend, climb stairs, twist, talk and hear; use hands and fingers to handle, feel or operate objects, tool, or controls and reach with hands and arms.• Occasionally required to walk on uneven grounds.• Hand-eye coordination is necessary to operate computers and various pieces of office equipment.• Specific vision abilities are required and include close vision and ability to adjust focus.• May occasionally lift and/or move up to 45 pounds.Working Conditions• Most activities will be performed indoors.• Driving to other park facilities will require the worker to be outside.• Employee may be exposed to cleaning agents and toner chemicals.Benefits• Individual Health & Fitness Center Membership (including use of the indoor pool).