Fiscal Support Technician

New Hanover County; Wilmington (NC); On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

401k

Paid sick and personal leave

13 paid holidays per year

Health insurance

Onsite wellness center

Job summary

New Hanover County in North Carolina is seeking a Fiscal Support Technician to join the Finance Department. The role focuses on accounts receivable duties and administrative support, ensuring accurate financial information and efficient service to the public.

Responsibilities include mail processing, tax payment tracking, customer service, and daily front desk operations. The position requires basic accounting knowledge and reliable attendance, with full-time hours and competitive county

Qualifications

• Basic mathematical principles and record keeping; familiarity with billing and property systems.
• Strong communication and interpersonal skills for public service and front desk support.

Responsibilities

• Handle mail and payment processing, including checks and credit card payments.
• Track room occupancy and other tax payments; forward documentation to appropriate departments.
• Provide front desk support and respond to Finance Department inquiries via Teams.
• Assist with vehicle reservation processing and end-of-day desk closeout reports.
• Occasional emergency work and other duties as assigned.

Skills

Customer service

Interpersonal skills

Basic accounting

Education

High School Diploma or GED

Tools

Microsoft Teams

Job description

Position Information

New Hanover County is looking for a Fiscal Support Technician to join our Finance Department. This role is primarily responsible for accounts receivable duties and administrative support. The Finance Department provides financial information and guidance to the Board of County Commissioners and County Manager in allocating public resources to meet the needs and expectations of the community. The department also maintains accurate financial information to support the overall fiscal management through a system of financial planning, reporting, and control.

Responsibilities For This Role Include

• Mail and Payment Processing
  • Retrieves, sorts, and distributes incoming mail.
  • Processes check payments received for various County departments.
  • Processes credit card payments received by phone.
  • Prepares and processes outgoing mail as needed.
• Tax Payment Processing and Tracking
  • Records payments and maintains tracking spreadsheets for Room Occupancy Tax, Heavy Equipment Tax, and Rental Vehicle Tax.
  • Forwards applicable payments and supporting documentation to the appropriate departments or staff.
• Customer Service and Front Desk Support
  • Answers incoming phone calls, assists callers when possible, and directs inquiries to the appropriate department or staff member.
  • Assists walk-in customers and provides front desk coverage as needed.
  • Monitors and responds to requests and communications received through the Finance Department’s Microsoft Teams channel.
• Vehicle Reservation Support - Monitors the Government Center vehicle reservation inbox and reservation system for incoming requests and assists with processing reservations.
• Daily Front Desk Closeout - Completes the daily batch closeout process and runs required reports to reconcile and close front desk operations for the day.
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level.

Knowledge, Skills, And Abilities

Knowledge of basic mathematical principles; record keeping procedures; basic accounting principles; billing and property systems; applicable laws, rules, regulations and ordinances; financial software; and office practices and procedures.

Skilled in operating computer hardware and software applications; operating various office machines; preparing various reports; interpreting financial information; maintaining inventories; providing customer service; maintaining effective work relationships; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Hours

Monday - Friday 8:00 am - 5:00 pm

Must be available to report for emergency work assignment during emergency situations.

Employment Type

Full-time, Non-Exempt

Salary Information

The target hiring range for this position is $36,325 to $49,038. The full salary range for an incumbent hired into this position is $36,325 to $61,751. Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.

Qualifications

Required Education and Experience

• High School Diploma or General Equivalency Diploma (GED) and six (6) months of related accounts receivable, clerical accounting or bookkeeping experience; or an equivalent combination of training and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Other Information

Applicant Information

In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

New Hanover County is an Equal Opportunity Employer.

Benefits

• Employer paid 401k deferred compensation contributions (5% for sworn law enforcement and 2.5% for all other benefits eligible positions);
• Retirement plan through the NC Retirement system;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, vision insurance + many other insurance options;
• Employee assistance program;
• 100% employer paid long term disability;
• Onsite, employer-paid health and wellness center which includes a nurse practitioner and physical therapist;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Benefit options for eligible positions include medical, dental, elective supplemental insurance options including short-term disability, vision, flexible spending accounts, voluntary term life, cancer, accident, and critical illness policies. Employees who elect medical and dental insurance within the specified timelines provided during on-boarding, will have coverage effective on their date of hire. For more information about New Hanover County benefit options, including our benefit rates,

Optional Information

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work.

Note

All positions listed as temporary, casual part time, volunteer, and intern are not eligible to receive benefits. Part-time position with fewer than 20 scheduled hours per week will not include benefits.