Fiscal Support Specialist (Collections)

New Hanover County; Wilmington (NC); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

401k contributions

13 paid holidays per year

Telework availability depending on the

Paid sick and personal leave

Medical, dental, and vision insurance

Job summary

New Hanover County in North Carolina is seeking a Fiscal Support Specialist in the Tax Department to perform clerical accounting duties for various expense and revenue accounts.

Responsibilities include serving as first point of contact for the Tax Department, processing payments, handling receipts, and supporting the Fiscal and Collection Supervisors. The role requires four years’ experience in a similar setting and offers full-time, non-exempt employment with benefits.

Qualifications

• Four (4) years of experience in a similar role.
• Prior experience in banking or financial services is preferred.

Responsibilities

• Serve as the first point of contact for the Tax Department and other departments, providing centralized customer service.
• Tax Department payment processing.
• Finance and Building Safety department’s walk-in payment processing.
• Processing receipts and deposits for various county departments.
• North Carolina Vehicle Tax System refund research and payments.
• Payroll Deduction and Wage Garnishment Payments.
• NHC Government Center Customer reporting.
• Returned Mail processing.
• Quality control for Tax Collections division.
• Delinquent Tax Research and Collections.
• Managing and distributing county issued checks.
• Assists the Fiscal Support Supervisor and/or Collection Supervisor in the Tax Collections needs.
• Maintain regular and predictable attendance as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level.

Skills

Tax knowledge

Accounting principles

Customer service

Financial software

Tools

Financial software

Job description

New Hanover County is looking for a Fiscal Support Specialist to join the Tax Department. This role performs clerical accounting duties for various County expense and revenue accounts as assigned within the department.

Responsibilities for this role include, but are not limited to:

• Serve as the first point of contact for the Tax Department, as well as other departments within the Government Center, providing centralized customer service.
• Tax Department payment processing
• Finance and Building Safety department’s walk-in payment processing
• Processing receipts and deposits for various county departments
• North Carolina Vehicle Tax System refund research and payments
• Payroll Deduction and Wage Garnishment Payments
• NHC Government Center Customer reporting
• Returned Mail processing
• Quality control for Tax Collections division
• Delinquent Tax Research and Collections
• Managing and distributingcounty issued checks
• Assists the Fiscal Support Supervisor and or Collection Supervisor in the overall needs of Tax Collections
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level.

Knowledge, Skills, or Abilities

Knowledge of applicable laws, rules, regulations, and ordinances; federal and state tax guidelines; office practices and procedures; basic math; record keeping procedures; accounting principles; billing and property systems; financial software applications.

Skilled in operating computer hardware and software applications; operating various office machines; preparing various reports; interpreting financial information; maintaining inventories; providing customer service; maintaining effective work relationships; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Hours:

Monday - Friday 8:45 a.m. to 5:15 p.m. Must be available to report for emergency work assignment during emergency situations.

Employment Type:

Full-time, non-exempt

Salary Information:

The target hiring range for this position is $40,048 to $54,064. The full salary range for an incumbent hired into this position is $40,048 to $68,081. Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.

New Hanover County offers:

• Employer paid 401k contributions;
• Retirement planthrough the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Required Education and Experience:

• Knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties; and four (4) years of experience in a similar role or performing similar duties.
• Prior experience in banking or financial services is preferred.