First Responder Navigator/Coordinator Full Time Days Brownsburg

Hendricks Regional Health; Brownsburg (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Hendricks Regional Health is seeking a First Responder Navigator/Coordinator to serve as the primary contact for occupational wellness programs supporting firefighters and public safety personnel.

You will coordinate annual wellness services, follow-up care, referrals, scheduling, education, and program communications, ensuring confidentiality and a positive participant experience.

Qualifications

• Associate or bachelor's degree in healthcare administration, public health, nursing, wellness, emergency services, or related field preferred.
• Two years of experience in healthcare coordination, occupational health, wellness programming, public safety, or related field preferred.
• Strong organizational, written and verbal communication, and customer service skills.
• Knowledge of HIPAA, confidentiality standards, and healthcare documentation.
• Proficiency with electronic health records, scheduling systems, Microsoft Office (Excel and PowerPoint) and data tracking tools.
• Ability to work independently, prioritize multiple responsibilities, and maintain professionalism in fast-paced environments.

Responsibilities

• Serve as the primary liaison between first responders, department leadership, healthcare providers, and program partners.
• Coordinate annual physicals, wellness assessments, testing, referrals, and follow-up appointments.
• Guide participants through scheduling, preparation, results discussion, and recommended next steps.
• Track appointment completion, referrals, follow-up needs, and program participation.
• Facilitate communication regarding wellness recommendations while maintaining confidentiality.
• Maintain accurate records, scheduling data, and program reports.
• Collaborate with leadership to improve workflows, participant engagement, and program effectiveness.
• Provide outstanding customer service while demonstrating sensitivity to first responder culture and privacy needs.

Skills

Organizational skills

Written and verbal communication

HIPAA knowledge

EHR & scheduling proficiency

Customer service

Education

Bachelor's or Associate degree in healthcare administration/public health/w wellness

Tools

Microsoft Excel

Microsoft PowerPoint

Electronic Health Records (EHR)

Scheduling systems

Job description

Job Summary

The First Responder Navigator/Coordinator serves as the primary point of contact for occupational wellness programs supporting firefighters and other public safety personnel. This role coordinates annual wellness services, follow-up care, referrals, scheduling, education, and program communications while ensuring a positive participant experience, confidentiality, and efficient program operations.

Essential Duties and Responsibilities

• Serve as the primary liaison between first responders, department leadership, healthcare providers, and program partners.
• Coordinate annual physicals, wellness assessments, testing, referrals, and follow-up appointments.
• Guide participants through scheduling, preparation, results discussion, and recommended next steps.
• Track appointment completion, referrals, follow-up needs, and program participation.
• Facilitate communication regarding wellness recommendations while maintaining confidentiality.
• Maintain accurate records, scheduling data, and program reports.
• Collaborate with leadership to improve workflows, participant engagement, and program effectiveness.
• Provide outstanding customer service while demonstrating sensitivity to first responder culture and privacy needs.

Minimum Qualifications

• Associate or bachelor's degree in healthcare administration, public health, nursing, wellness, emergency services, or a related field preferred.
• Two years of experience in healthcare coordination, occupational health, wellness programming, public safety, or a related field preferred.
• Strong organizational, written and verbal communication, and customer service skills.
• Knowledge of HIPAA, confidentiality standards, and healthcare documentation.
• Proficiency with electronic health records, scheduling systems, Microsoft Office (particularly Excel and PowerPoint, and data tracking tools).
• Ability to work independently, prioritize multiple responsibilities, and maintain professionalism in fast-paced environments.

Preferred Qualifications

• Experience working with firefighters, EMS, law enforcement, occupational health, or other high-risk professions.
• Understanding of first responder culture, schedules, and barriers to accessing care.
• Knowledge of wellness, prevention, and care navigation programs.
• Ability to build trust, maintain confidentiality, and collaborate effectively with multidisciplinary teams.

Work Expectations

May require occasional early morning, evening, or offsite availability to accommodate first responder schedules, program events, screenings, and department meetings.

Work Shift and Weekly Hours

Work Shift : 8:00am – 4:30pm (United States of America) Scheduled Weekly Hours : 40