First-Line Healthcare IT Support Specialist

Laurel Lake Retirement Community, Inc.; Hudson (OH); Remote; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

FSA (Flex Spending Account)

Dental coverage

Vision coverage

Short Term Disability

401(k) Retirement Plan

Pre-Tax PTO

Job summary

Laurel Lake Retirement Community, Inc. is seeking a full-time Tier 1 IT Support Technician to provide first-level tech support across campus, including resident care and administrative offices.

You will troubleshoot hardware, software, network connectivity, and Microsoft 365 applications, delivering prompt, courteous service. You will support audiovisual equipment, assist with onboarding, maintain security compliance, and document incidents in the ticketing system while coordinating with senior

Qualifications

• Associate degree preferred; HS diploma required.
• 1–3 years of help desk experience preferred.
• Experience with Windows and Microsoft 365 environments; healthcare setting experience preferred.

Responsibilities

• Provide first-level technical support via multiple channels (phone, email, in person).
• Troubleshoot hardware, software, printers, and network issues; support Microsoft 365 apps.
• Assist with configuring and deploying desktops, laptops, tablets, and mobile devices.
• Support audiovisual equipment for meetings and training sessions.
• Maintain accurate records in the ticketing system and assist with onboarding.

Skills

Strong customer service orientation

Excellent verbal and written comms

Problem-solving

Ability to prioritize requests

Education

Associate degree in IT or related field

High school diploma or equivalent

Tools

Windows OS

Microsoft 365 administration

Active Directory

Printers and hardware troubleshooting

Wi-Fi and network troubleshooting

Moblie device support

Security basics / HIPAA awareness

Job description

Laurel Lake Retirement Community, Inc. is seeking a full-time Tier 1 IT Support Technician to provide first-level tech support across campus, including resident care and administrative offices.

You will troubleshoot hardware, software, network connectivity, and Microsoft 365 applications, delivering prompt, courteous service. You will support audiovisual equipment, assist with onboarding, maintain security compliance, and document incidents in the ticketing system while coordinating with senior