Firewall Operations Engineer with Security Clearance

Conceras; Beltsville (MD); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Conceras is seeking a Firewall Operations Engineer to support a DoS program. You will manage firewall policies, monitor incidents, and perform health checks on perimeter security devices at a DoS facility in Beltsville, MD.

The role includes a ~3 day on-site hybrid schedule and day shifts with training. The ideal candidate has 2–4 years in IT support, strong Palo Alto experience, and is eligible for Interim Secret clearance to start.

Qualifications

• BA degree and 2-4 years IT experience (or equivalent).

Responsibilities

• Monitor Service Now for firewall incidents and requests.

Education

Bachelor's degree

2-4 years IT support experience

CLI experience

Networking concepts

US Citizenship

Tools

Palo Alto

Panorama

NeuralStar

Visio

Azure Firewall

FortiGate

Cisco ESA

A10 Load Balancer

Cloudflare

Job description

Network Operations – Firewall Operations Engineer

Position Description

Description

This is an opening for a Firewall Engineer to support a Department of State (DoS) Bureau of Diplomatic Technology (DT) program. This program provides transparent, interconnected systems and security supporting the DoS in successfully carrying out its U.S. foreign policy mission. DT provides enterprise architecture design, engineering, operations and maintenance support services for servers, networks, firewalls, and enterprise applications across the Department. This is a firewall engineer position, providing general Tier 2 monitoring, configuration, and support to multiple firewalls and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally. This is a hybrid position based out of Beltsville, MD with ~3 days on-site. Shift is Day’s (7:00am-3:30pm), Tuesday-Saturday after training. During the ~6-8-week training period, it will be 5 days on-site Mon-Fri (7:00am-3:30pm). Your responsibilities will include:

• Monitor Service Now application for Firewall Operations (FWOPS) incident and service requests.
• Implements firewall rules and policies, perform troubleshooting of firewalls (Palo Alto, Cloud Palo Alto, and FortiGate), CISCO Email Security Appliance (ESA), A10 (load balancer), Proxy platforms, URL filtering across platforms, and analyzing network traffic captures.
• Escalates issues as required to Tier 3 staff and monitors issues throughout a problem’s life cycle.
• Performs recurring maintenance activities such as device reboots and software upgrades on all devices underneath the Firewall Operations Team.
• Records and reports on firewall operations, utilization, and maintenance.
• Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices.
• Support Diplomatic Security Computer Incident Response Team (CIRT) by implementing block requests for IP’s, Websites, and Email addresses.
• Update architecture diagrams using Visio.
• Monitor and perform health checks on multiple perimeter security devices.
• Draft, coordinate and publish outage notifications as required.
• Update shift logs and provide reports to leadership as needed.
• Maintain standard operating procedures (SOP), work instructions, and other working documents.

Required Education & Experience:

• BA degree and 2-4 years of experience, may accept additional experience in lieu of degree.
• In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies.
• Minimum 3-5 years of IT Customer Support experience (Tier I and/or Tier II).
• First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (Palo Alto, Palo Alto virtual FW (cloud), FortiGate, Azure Firewall, Cloudflare, Cisco Email Security Appliances (ESA), A10 (Load Balancer), and proxy devices).
• CLI experience preferred.
• Experienced in utilizing network monitoring tools such as NeuralStar.
• Experienced with TCP/IP network implementation and troubleshooting. Required Clearance
• US Citizenship.
• An Interim Secret clearance is required to start work and requires eligibility to obtain a Top-Secret clearance.