Firearms Team Lead, Full Time

Mary Dickson; Newark (DE); On-site; USD 24,796 - 28,585; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical, Dental, Vision benefits

401(k) retirement savings

Job summary

Mary Dickson is seeking a Team Leader in Newark, Delaware, focused on providing daily direction to associates and ensuring compliance with firearm sales laws. This role requires a high school diploma, along with 2–4 years of retail sales experience, preferably in a supervisory position.

The Team Leader will foster a positive customer experience, assist with training and performance appraisals, and support sales goals across the department. Benefits include discounts on merchandise, medical, dental, and retirement savings plans.

Qualifications

• 2–4 years in Retail Sales; Supervisor experience is a plus.
• Ability to calculate discounts, commissions, and percentages.
• Strong interpersonal skills to establish effective relationships.

Responsibilities

• Provide daily direction to associates.
• Support firearm sales compliance and training.
• Assure a pleasant customer shopping experience.

Skills

Interpersonal skills

Retail Sales

Supervisory experience

Problem analysis

Education

High School Diploma or Equivalent

Tools

PC word processing

Inventory systems

Job description

Position Summary

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in one department to ensure merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.

Essential Functions

Supports GSM / DM in leadership of firearm sales and compliance with ATF, state/local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms. Provides direction and guidance to Sales Outfitters on firearm safe handling, safety, operations, and customer experience standards within the firearms department. Supports GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals. Provides daily direction to associates; prepares task lists. Executes merchandising directives (Top 25 list, Extreme Savings items, etc.) and maintains plan‑ograms set by the Corporate Office. Ensures a pleasant and productive shopping experience. Assists in staffing, interviewing, training, scheduling, coaching, and performance appraisals. Resolves customer and associate issues with GSM/DM and HR. Maintains high level of customer service. Remains product expert through ongoing training; conducts demos to staff. Assists with Special Events coordination, pricing and UPC integrity, assortments, inventory accuracy, display, signing and advertising. Performs supervisory responsibilities in accordance with company policies and applicable laws, including harassment‑free environment. Provides a legendary experience for every customer by assisting them in making buying decisions using product recommendations and promotion of programs such as CLUB Membership, VOC, and In‑Store Pick‑up.

Experience & Qualifications

Minimum Degree: High School Diploma or Equivalent. 2–4 years in Retail Sales; Supervisor experience is a plus. Ability to calculate discounts, commissions, percentages; read and analyze reports; present information; conduct meetings. Proficiency with PC word processing, spreadsheets, data management, electronic point of sale and inventory systems. Demonstrated strong interpersonal skills and ability to establish and maintain effective relationships with co‑workers, associates and corporate staff.

Travel Requirements

N/A

Physical Requirements

Stand and walk during shift; occasionally ascend/descend ladders, stairs, ramps; communicate constantly; occasionally repeat wrist, hand or finger motions; occasionally operate machinery, tools or vehicles. Light work up to 20 lbs, may lift up to 100 lbs with team lift. Occasionally work in tight spaces, noisy environments.

Independent Judgment

Performs duties within company policies and objectives; analyzes problems; adapts broad guidelines; makes recommendations affecting policies; uses independent judgment.

Starting Pay Rate

$18.00 – $20.75

Benefits Summary

Discounts on retail merchandise, restaurants, resorts and conservation attractions. Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, voluntary benefits, 401(k), retirement savings, paid holidays, paid vacation, paid sick time, Bass Pro Cares Fund and more.

EEO Statement

Bass Pro Shops is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable accommodations are available under the Americans with Disabilities Act and certain state or local laws. For a reasonable accommodation during the application process, visit your nearest location or contact [e-mail].