Fire Service Technician

YDU JC Air Cond & Ref Inc.- Dubai; West Columbia (SC); On-site; USD 33,000 - 45,000; Full time

Job summary

Johnson Controls is seeking a skilled service technician to diagnose and repair Fire/Life Safety and related building systems on customer sites in the Aiken, SC and Augusta, GA markets. You will handle panel programming, testing, and on-site troubleshooting with a focus on customer satisfaction.

The role requires 4+ years of low-voltage experience, blueprint literacy, and the ability to work flexible hours, including weekends.

Qualifications

• 4+ years of experience in low voltage electrical systems, including Fire/Life Safety and related building systems.
• Reading and interpreting blueprints, submittals, and operation/product manuals.
• Knowledge of test equipment, multimeter, digital analyzer, and commissioning devices.
• Must possess a valid driver’s license and driving record meeting company requirements.

Responsibilities

• Receive service calls from Service Resource Center and document issues.
• Contact customer representative to ascertain problems and coordinate service.
• Diagnose problems and perform service/repairs on fire alarm, security, and related systems at customer sites.
• Follow troubleshooting procedures and refer to manuals and notices to repair equipment.
• Program fire alarm/security system panels and conduct tests as required.
• Exhibit strong customer service by communicating with district staff and customers to ensure satisfaction.
• Complete service acknowledgements with proper coding on mobile devices and laptops.

Skills

Low voltage experience

Blueprint reading

Test equipment

Driver's license

Customer service

Education

High school diploma

Tools

NICET II certification

Job description

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On-call rotation.
• Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items.
• As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.
• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems.
• Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Experience CCTV and IT and IP networks a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On call and after hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

• Required 4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• This role supports the Aiken, SC and Augusta, GA market. Candidates must reside within the service area.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc Ability to work flexible hours including weekends to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.
• Preferred NICET Level II certification strongly preferred.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

Compensation

HIRING HOURLY RANGE: $24-$33 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us #techhiring

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.