Fire Service Technician

Johnson Controls; Memphis (TN); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Competitive pay

Paid training

Global advancement

Company vehicle

Referral bonuses

Comprehensive benefits

Medical coverage

Dental coverage

Vision coverage

HSA

Life insurance

401(k) match

Disability (short/long-term)

Employee assistance

Wellness program

Job summary

Johnson Controls in Memphis, TN seeks a service technician to diagnose, repair, and install fire alarm and related building systems at customer sites. You will read blueprints, follow manuals, and communicate clearly with customers to ensure satisfaction.

The role requires lifting up to 70 lbs, possible weekend work, and occasional overnight travel. We offer competitive pay, training, comprehensive benefits, and opportunities for advancement within a global company.

Qualifications

• 1+ years’ experience with fire alarm, access control, security intrusion, sound and communications systems.
• Must be able to interpret blueprints, diagrams and specifications.
• A good working knowledge of computers is necessary.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50–70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet.
• Require flexibility to work weekends and some overnight travel.

Responsibilities

• Receive service calls from Service Resource Center and describe equipment malfunctions.
• Contact customer representative to ascertain problems and coordinate repairs.
• Diagnose problems and perform service and repairs on fire alarm systems at customer sites.
• Follow troubleshooting procedures and consult manuals to repair equipment.
• Service and install various Fire & Life Safety systems including SimplexGrinnell.
• Read blueprints, diagrams, submittals and specifications to guide work.
• Maintain strong customer service and ensure satisfaction.
• Complete service acknowledgements and obtain customer signatures.
• Enter task information and updates using mobile devices and laptops.
• Participate in on-call rotation and assist in training others.

Skills

Fire alarm systems

Access control

Security intrusion

Blueprint reading

Computer proficiency

Customer service

Job description

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What We Offer

• Competitive Starting Pay


• Paid Training


• Global Advancement Opportunities


• Company Vehicle (as applicable)


• Referral Bonuses


• Comprehensive Benefits


• Medical/Dental/Vision insurance


• Health Savings Account (HSA)


• Life Insurance


• 401(k) savings plan with company match


• Short-Term and Long-Term Disability


• Employee Assistance Program


• Wellness Program


• And More!

What You Will Do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.


• Responsible for contacting customer representative and ascertain equipment/systems problems.


• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.


• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.


• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.


• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.


• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.


• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.


• Obtain customer signature upon completed service call assignment.


• Participate in a scheduled On‑call rotation. Help to train or mentor others on the service team.


• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.


• Perform other duties as assigned.

How You Will Do It

• This position involves troubleshooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.


• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.


• Candidate must possess excellent written/verbal communication and outstanding customer service skills.


• Position involves the programming of fire alarm, security, and access control system panels.


• Experience CCTV and IT and IP networks a plus.


• Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.


• On call and after hours work required on occasion at customer need.


• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.


• Provide quotes to support recommendations and solutions.

Required

What we look for

• 1 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems


• Must be able to interpret blueprints, diagrams and specifications.


• A good working knowledge of computers is necessary.


• Ability to follow verbal and written instructions.


• Capable of performing physical labor to include carrying and moving equipment and tools up to 50–70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.


• Ability to work flexible hours including weekends to meet customer requirements.


• Overnight travel may be required.


• Demonstrate a high level of customer service.


• Maintain truck inventory to ensure timely response to customer needs.


• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.


• Strong organizational skills, positive attitude, and an ability to learn quickly.


• Possess a valid driver’s license and driving record that meets company requirements.


• Retain any licenses that are required by National, State and Local codes.

Preferred

• Technical training preferred


• NICET II preferred

HIRING HOURLY RANGE: $20–$26 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

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