Fire Lead Service Technician

Johnson Controls; Nashua (NH); On-site; USD 95,000 - 130,000; Full time

Job summary

Johnson Controls is seeking a Fire Lead Service Technician to oversee inspection teams and develop business strategies within a collaborative team environment. This full-time role will focus on ensuring safety compliance and enhancing customer satisfaction while leading a strong team dedicated to success.

Benefits

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package including 401K

Encouraging and collaborative team environment

Dedication to safety through Zero Harm policy

Qualifications

• Must have a MASS Class D License.
• Experience in Fire Services industry.
• Ability to work in a matrix infrastructure.

Responsibilities

• Supervise fire alarm and sprinkler inspections.
• Develop business strategies and action plans.
• Ensure customer satisfaction through effective inspections.

Skills

Ability to analyze deficiencies

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Coaching and developing team

Education

High School Diploma or equivalent

College degree or equivalent work experience of 10 years - preferred

Minimum 5 years Fire Services industry

Job description

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Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time- 10 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out!: https://youtu.be/pdZMNrDJviY
  
  

What You Will Do

This position is responsible for providing vision, leadership and direction for the fire inspections in the local district office. Responsibilities include supervising fire alarm inspectors and sprinkler inspectors, developing business strategies, and implementing action plans to meet the districts objectives and drive profitable growth of the Fire Service business, including embracing the company programs, identification of life safety deficiencies and recommendations.

How You Will Do It

Revenue Responsibility: Responsible for implementing plans, programs and process designated to meet and exceed growth and objectives while maximizing market potential for Planned Service Agreements.

Customer Satisfaction: Responsible for assisting leading inspection teams in developing and maintaining processes and cadence to deliver customer satisfaction through effective and timely delivery of inspections. Ensure contractual obligations are fulfilled on a timely matter, with the goal of increasing the satisfaction of the customer experience.

Productivity Improvement: Monitor District Service productivity and improve productivity. Assess manpower needs to support delivery of contractual obligations (direct and subcontract employees).

Employee Development: Identify existing team strengths and weakness and accordingly have a plan to coach and develop each individual team member to reach their potential. Effectively work in a matrix structure by always striving to maintain open communication channels and addressing conflict resolution issues timely and respectfully to all parties involve.

Safety Compliance: Support Company and Area safety initiatives. Observes the day to day operations to ensure employees are following appropriate safety procedures, and addresses immediately any inconsistencies. Ensures that all corporate polices associated with affirmative action and equal employment opportunities are fully implemented, managed and monitor for compliance.

What We Look For

• High School Diploma or equivalent
• College degree or equivalent work experience of 10 years - preferred
• Minimum 5 years Fire Services industry
• MASS Class D License
• Ability to analyze deficiencies and develop appropriate action plan to address and rectify issues
• Ability to work in a matrix infrastructure, coach, develop team, address conflict
• Principals of accounting
• Proficient with Microsoft Word, PowerPoint and Excel

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Industrial Machinery Manufacturing

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