Fire Dispatcher – Critical Incident Coordinator

Emergency Telecommunicator Services; Trail (OR); On-site; USD 42,000 - 68,000; Full time

Job summary

Emergency Telecommunicator Services in Trail, OR seeks a Fire Dispatcher to join our public-safety communications team. The role focuses on rapid data entry, accurate incident documentation, and clear radio communication to coordinate fire services during emergencies.

Responsibilities include verifying locations, alerting stations, and monitoring unit status while adhering to established response plans. Training and ongoing certification support are provided as needed.

Qualifications

• High school diploma or GED required for most roles.
• Experience with fire dispatch or emergency communications preferred.
• Strong listening and spoken communication under pressure.

Responsibilities

• Receive and document reports of fires, rescues, alarms and hazards.
• Verify incident locations, access information and reported risks.
• Alert stations and assign responding units using approved procedures.
• Monitor radio channels, unit status and incident updates.
• Relay information about occupants, hazards and changing conditions.
• Process requests for additional resources through established channels.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times and movements for after-action reviews.

Skills

Clear radio communication

Attention to detail

Swift decision making

Education

High school diploma or GED

Tools

Fire dispatch software

Maps and GIS basics

Job description

Emergency Telecommunicator Services in Trail, OR seeks a Fire Dispatcher to join our public-safety communications team. The role focuses on rapid data entry, accurate incident documentation, and clear radio communication to coordinate fire services during emergencies.

Responsibilities include verifying locations, alerting stations, and monitoring unit status while adhering to established response plans. Training and ongoing certification support are provided as needed.