Fire Dispatcher — 24/7 Emergency Communications Specialist

911 Emergency Communications; San Juan Capistrano (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Job summary

911 Emergency Communications in San Juan Capistrano is seeking Fire Dispatchers to coordinate responses to fires, rescues, hazardous conditions, and other emergencies handled by fire services.

You will receive incident information, verify locations, alert stations and dispatch apparatus, monitor radio channels, record dispatch times and unit movements, and maintain incident details. Overnight, weekend, and holiday shifts may be required, with related training and certifications as needed.

Qualifications

• High school diploma or equivalent is commonly required.
• Fire dispatch training or certification may be required for some postings.
• Emergency medical dispatch training or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Organizational skills

Data entry

Maps proficiency

Education

High school diploma or equivalent

Tools

Dispatch software

Map software

Radio consoles

Job description

911 Emergency Communications in San Juan Capistrano is seeking Fire Dispatchers to coordinate responses to fires, rescues, hazardous conditions, and other emergencies handled by fire services.

You will receive incident information, verify locations, alert stations and dispatch apparatus, monitor radio channels, record dispatch times and unit movements, and maintain incident details. Overnight, weekend, and holiday shifts may be required, with related training and certifications as needed.