Fire Dispatcher

911 Emergency Communications; Franklin (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

Fire Dispatcher opportunities in Franklin, WI focus on coordinating responses to emergencies with precise communication and timely alerts. Duties include documenting incidents, verifying locations, and using approved procedures to dispatch units while managing radio traffic across shifts.

Ideal candidates will have a high school diploma and comfort with computers, maps, and radio communication; training or certs in fire dispatch or EMS may be required for specific postings.

Qualifications

• A high school diploma or equivalent is commonly required.
• Some employers seek dispatching training or certification.
• Comfort with computer systems, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazards.
• Verify incident locations, access information, and risks.
• Alert stations and dispatch apparatus using approved assignments.
• Monitor radio channels, unit availability, and incident status.
• Record dispatch times, unit movements, and updates.

Skills

Communication

Data entry

Maps

Radio procedures

Education

High school diploma

Tools

Dispatch software

Radio systems

Computer systems

Job description

Fire Dispatcher Opportunities in Franklin

Fire Dispatchers help coordinate responses to fires, rescue incidents, hazardous conditions, and other emergencies handled by fire services. They receive incident information, alert appropriate resources, and maintain communication with responding crews.

This role requires organized information handling and clear radio communication. Dispatchers must keep incident details current while following established response plans and directions from authorized personnel.

Position Details

• Duty Location: {airport_name}, Franklin, WI
• Employer: The hiring fire service or communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Fire communications operations may require staffing at all hours. Work schedules can include overnight assignments, weekends, holidays, overtime, and additional coverage during major incidents.

What You May Do

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.

Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication. Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

General Conditions of Employment

• Meet the hiring agency’s eligibility and minimum age requirements
• Complete required background screening and employment assessments
• Pass additional pre-employment evaluations when specified
• Complete required fire dispatch training and supervised instruction
• Maintain certifications and continuing education required for the assignment
• Remain available for assigned shifts and emergency staffing requirements

Work Environment and Physical Requirements

Fire Dispatchers usually work indoors at communications workstations with continuous headset, keyboard, and screen use. Major incidents may involve heavy radio traffic and prolonged concentration. The employer determines essential functions and applicable accommodation procedures.

Benefits

• Eligible employees may have access to insurance coverage, retirement programs, paid leave, employee-support services, and professional development.
• Overtime, shift premiums, and other benefits depend on the hiring agency and position classification.

Prepare for the Fire Dispatcher Hiring Process

Our independent preparation program helps candidates understand recruitment stages and practice skills relevant to employment assessments. It does not replace operational training, required certification, or the employer’s selection process.

• Fire communications hiring-process guidance
• Listening, map-reading, and information-organization practice
• Resume and application support
• Interview-preparation resources
• Job-search tools and candidate support

Start preparing for Fire Dispatcher opportunities in Franklin.