Fire Dispatch Operator – 24/7 Emergency Communications

911 Emergency Communications; Newport (RI); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

911 Emergency Communications in Newport, RI seeks dedicated fire dispatchers to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident information, verify locations, and alert stations and units to ensure rapid, effective responses.

This role requires strong data entry and calm radio communication, with the ability to work varied shifts, including overnights and weekends. Training and certification opportunities are available through the agency.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Organized information handling

Clear radio communication

Attention to detail

Education

High school diploma or GED

Tools

Computer systems

Maps

Radio communication

Job description

911 Emergency Communications in Newport, RI seeks dedicated fire dispatchers to coordinate responses to fires, rescues, and hazardous conditions. You will receive incident information, verify locations, and alert stations and units to ensure rapid, effective responses.

This role requires strong data entry and calm radio communication, with the ability to work varied shifts, including overnights and weekends. Training and certification opportunities are available through the agency.