Fire Detection Service Technician 1

Johnson Controls, Inc.; Asheville (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Benefits: 401K, medical, dental, and V

Available day one benefits

Collaborative team environment

Zero Harm safety policy

Job summary

Johnson Controls, Inc. is seeking a service technician to diagnose and repair fire alarm and related building systems at customer sites, primarily in Asheville, NC. You will interpret blueprints, troubleshoot complex systems, and ensure safety and quality while delivering top-notch service.

The role requires 1–2+ years of relevant experience, valid driver’s license, and willingness to travel. You’ll work in a collaborative team, with room for growth and a comprehensive benefits package.

Qualifications

• 1-2+ years’ experience with fire alarm, access control, security intrusion, sound and communications systems
• Able to interpret blueprints, diagrams and specifications
• A good working knowledge of computers
• Ability to follow verbal and written instructions
• Capable of performing physical labor up to 50-70 lbs
• Flexible hours including weekends; overtime and on-call as needed
• Overnight travel may be required
• Demonstrates high level of customer service
• Maintains truck inventory for rapid response
• Adheres to safety guidelines and procedures at all times
• Strong organizational skills and positive attitude; quick learner
• Valid driver’s license and driving record meeting company requirements
• Licenses required by National, State and Local codes

Responsibilities

• Troubleshoot and repair installed fire alarm, access control, security, and related building systems at customer sites
• Read blueprints, diagrams, submittals, specifications, and operational manuals to diagnose issues
• Perform service, troubleshooting, and installations for various manufacturers’ Fire & Life Safety systems including SimplexGrinnell
• Provide excellent customer service by communicating with district staff and customers
• Complete service acknowledgements and obtain customer signatures upon completion
• Organize resources and follow prescribed procedures for efficient task execution
• Participate in on-call rotation and mentor other team members
• Provide quotes and recommendations to improve facility efficiency

Skills

Fire alarm systems

Blueprint interpretation

Computer literacy

Customer service

Physical stamina

Driving license

Safety compliance

Time management

Tools

IT networks

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer

• Competitive salary

• Paid vacation/holidays/sick time-

• Comprehensive benefits package including 401K, medical, dental, and vision care –Available day one

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do

• Receive service calls fromServiceResource Center, including a brief description of equipment/system malfunctions.

• Responsible for contacting customerrepresentativeandascertainequipment/systems problems.

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.

• Read and interpret blueprints, diagrams, submittals,specificationssoftware/systems, programs,schematicsand operational product manuals.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.

• Provide our customers with the highest level of service to solve building inefficiencies and resolveservice relateditems. As a trusted advisor to ourcustomersyou will provide solutions and outcomes at the time of service

• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

• Organize and effectivelyutilizetechnical resources, information, material, and support toassureefficient execution of all assigned tasks.

• Candidatemustpossessexcellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm, security, and access control system panels.

• Experience CCTV and IT and IPnetworksa plus.

• Complete andsubmitall required task-related, activity, productivity, and other documentationin a timely manner.

• On call andafter hoursworkrequiredon occasion at customerneed.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

What we look for

Required

• 1-2plus years’ experience with fire alarm, access control, security intrusion,soundand communications systems

• Must be able to interpret blueprints,diagramsand specifications.

• A good working knowledge of computers is necessary.

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders,scaffoldingand high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings,etc

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may berequired.

• Demonstratea high levelof customer service.

• Maintain truck inventory to ensuretimelyresponse to customer needs.

• Ability to adhere to, implement, andfollow safety guidelines and procedures at all times.

• Strong organizational skills, positive attitude, andan abilityto learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Retain any licensesthat are requiredby National,Stateand Local codes.

Preferred

• Technical trainingpreferred

• NICET I and/or II preferred

HIRING HOURLY RANGE:

$18 - $22 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us