Fire Detection Service Technician

Johnson Controls; Trade (AL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Benefits including 401K/medical/dental

Day one benefits

Collaborative team environment

Job summary

Johnson Controls is seeking a Fire Detection Service Technician 1 in Alabama. You will diagnose and repair electronic fire alarm systems on customer sites, interpret blueprints, and interact with customers to ensure satisfaction.

The role includes on-call rotation, safety adherence, and potential travel to various sites while supporting life safety installations and maintenance. The position offers competitive pay, day-one benefits, and a collaborative team environment focused on safety and

Qualifications

• 1+ years’ experience with fire alarm, access control, security intrusion, sound and communications systems
• Ability to interpret blueprints, diagrams and specifications
• Good working knowledge of computers
• Ability to follow verbal and written instructions
• Physically able to carry 50–70 lbs and work at heights or in ducts
• Flexible hours including weekends; overnight travel may be required
• High level of customer service and driving record meeting company requirements

Responsibilities

• Receive service calls from Service Resource Center.
• Contact customer representative to ascertain problems.
• Diagnose and repair fire alarm and related building systems at customer sites.
• Follow troubleshooting procedures and refer to manuals to repair equipment.
• Service and install systems from multiple manufacturers including SimplexGrinnell.
• Read blueprints, diagrams and submittals and interpret specifications.
• Maintain customer satisfaction through excellent service and timely communication.
• Complete service acknowledgments and obtain customer signature.
• Participate in on-call rotation and mentor others on the service team.
• Provide solutions and upsell opportunities to improve facility efficiency.

Skills

Fire alarm systems

Blueprints interpretation

Customer service

Safety compliance

Job description

Fire Detection Service Technician 1

Build your best future with theJohnson Controlsteam

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support many industries worldwide. You will have the opportunity to develop yourself through meaningful service work and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of theJohnson Controlsfamily and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sick time-
• Comprehensive benefits package including 401K, medical, dental, and vision care –Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Experience CCTV and IT and IP networks a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On call and after hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• 1 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems
• Must be able to interpret blueprints, diagrams and specifications.
• A good working knowledge of computers is necessary.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.

Preferred

• Technical training preferred
• NICET I preferred

HIRING HOURLY RANGE:

$21.10 - $28.89 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.