Fire Detection Service Technician

Johnson Controls; Rapid City (SD); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Company vehicle

Referral bonuses

Comprehensive benefits

Medical/Dental/Vision insurance

401(k) with company match

Disability insurance

Wellness program

Job summary

Johnson Controls is seeking a skilled technician to diagnose and repair fire and life safety systems at customer sites in the Rapid City area. You will read blueprints, troubleshoot electronics, and provide reliable service with a focus on customer satisfaction.

The role requires 4+ years in low voltage systems, a high school diploma, and the ability to lift heavy equipment. On-call rotations and occasional overnight travel are part of the job. A valid driver’s license is required.

Qualifications

• 4+ years of experience in low voltage electrical systems including Fire/Life Safety and Access Control.
• Experience reading blueprints and submittals, using test equipment.
• High School Diploma or equivalent.
• Ability to lift 50–70 lbs and perform physical labor.
• Valid driver’s license and ability to travel up to 10% overnight.
• Strong customer service and safety mindset.

Responsibilities

• Receive service calls and diagnose equipment problems.
• Contact customer representatives and ascertain issues.
• Service, troubleshoot and repair fire/life safety and building systems.
• Read blueprints, submittals, and manuals to guide work.
• Maintain truck inventory and participate in on-call rotations.

Skills

Blueprint reading

Low voltage systems

Fire/Life Safety

Troubleshooting

Customer service

Electrical safety

Education

High School Diploma

Tools

Multimeter

Digital analyzer

Commissioning devices

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HAS)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Responsible for contacting customer representative and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service
• Perform other duties as assigned.

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate must possess excellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Experience CCTV and IT and IP networks a plus.
• Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
• On call and after-hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for

Required

• 4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including 10% overnight travel to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Possess a valid driver’s license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

Preferred

• NICET Level II certification strongly preferred.

HIRING HOURLY RANGE: $24.33 - 33.41 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.