Fire Detection Service Technician

Johnson Controls; Rancho Cordova (CA); On-site; USD 34,440 - 55,104; Full time

Benefits offered by this job

Competitive salary

Paid vacation and holidays

401K and medical benefits

Company vehicle and tools

Job summary

Johnson Controls is seeking a Fire Detection Service Technician in Rancho Cordova, California. This role entails diagnosing and repairing electronic fire alarm systems and providing top-notch service to customers. The ideal candidate will have over 6 years of experience in low voltage electrical systems and a strong commitment to safety and customer satisfaction.

Benefits include competitive salary, comprehensive health package, and opportunities for professional development. Join our empowering team and help create a healthier, safer environment.

Qualifications

• 6+ years documented experience in low voltage electrical systems.
• Experience reading and interpreting blueprints and operational/product manuals.
• Capable of performing physical labor, including carrying up to 70 lbs.

Responsibilities

• Receive service calls and diagnose equipment problems.
• Perform service and repairs on fire alarm systems and related products.
• Communicate with customers to ensure their satisfaction.

Skills

Low voltage electrical systems

Fire/Life Safety systems

Customer service

Blueprint reading

Physical labor

Education

High School Diploma or equivalent

NICET I certification

Tools

Test equipment like multimeters

Digital analyzers

Job description

Fire Detection Service Technician 5

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time and a comprehensive benefits package including 401K, medical, dental, and vision care – available day one
• Extensive product and on-the-job/cross training opportunities with outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle (as applicable), tools, and equipment to complete all jobs
• Providing scheduling and management support
• JCI Employee discount programs (The Loop by Perk Spot)
• Check us out: A Day in the Life of the Building of the Future (https://youtu.be/pdZMNrDJviY)

What You Will Do

• Receive service calls from Service Resource Center, including brief descriptions of equipment/system malfunctions.
• Contact customer representatives and ascertain equipment/systems problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure satisfaction.
• Complete service acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
• Obtain customer signature after completed service call assignment.
• Participate in a scheduled on‑call rotation. Help to train or mentor others on the service team.
• Provide our customers with the highest level of service to solve building inefficiencies and resolve service‑related items. As a trusted advisor, provide solutions and outcomes at the time of service.
• Perform other duties as assigned.

How You Will Do It

• This skilled position involves troubleshooting and repairing installed systems, including panel repair/reprogramming, device replacement/repair, resolving low‑voltage circuit troubles and system testing.
• Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Possess excellent written/verbal communication and outstanding customer service skills.
• Program fire alarm, security, and access control system panels.
• Experience with CCTV, IT, and IP networks is a plus.
• Complete and submit all required task‑related, activity, productivity, and other documentation in a timely manner.
• On‑call and after‑hours work required on occasion at customer need.
• Provide recommendations and solutions to ensure the facility is running efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.

Required

What we look for

• 6+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals, and knowledge of test equipment, multimeter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor, including carrying and moving equipment and tools up to 50–70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high‑lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours, including weekends, to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Possess a valid driver’s license and a driving record that meets company requirements.
• Retain any licenses required by National, State, and Local codes.
• Provide recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
• Provide quotes to support recommendations and solutions.
• NICET I certification.

Preferred

• NICET Level II certification strongly preferred.

Hiring Hourly Range

Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

To support an efficient and fair hiring process, we may use technology‑assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.