Fire & Contents Crew Chief

SERVPRO of Southern Cuyahoga; Medina (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

SERVPRO of Southern Cuyahoga is seeking a Fire & Contents Crew Chief to lead restoration projects and ensure customer satisfaction. The role involves responding to service calls, supervising technicians, and maintaining safety standards. Join a team dedicated to providing quality service in the restoration industry.

Benefits

401(k) with Company match

Medical/Dental/Vision Insurance

Paid Holidays + Vacations

Life Insurance

Competitive wages

Qualifications

• Experience in cleaning/restoration preferred.
• IICRC certifications preferred.

Responsibilities

• Respond to service calls from residential and commercial customers.
• Lead a team of Fire & Contents Technicians.
• Document job files in Drybook and Contents Tracker.

Skills

Customer Service

Effective Oral Communication

Education

High school diploma/GED

Job description

Benefits:

401(k)

401(k) matching

Company parties

Dental insurance

Health insurance

Vision insurance

If you’re looking for a great new career opportunity and thrive in an innovative environment where you can be your best while helping others, consider a career at SERVPRO Team Fosdick. We are the premier fire and water cleanup and restoration company in Northeast Ohio. We have expanded our operations to include 13 franchises in the Cleveland, Akron, Mansfield and Toledo areas. Due to our recent growth, we are seeking customer focused, motivated, and responsible Fire & Contents Crew Chief. The Crew Chief performs production processes to fulfill the service needs of restoration projects for our various customers from fire damage. The Crew Chief provides our customers with quality, consistent, and efficient work, representing the best in the cleanup and restoration industry.

Job Description:

Respond to service calls as needed from both residential and commercial customers. Perform services as assigned, following SERVPRO production guidelines. Leads a team of Fire & Contents Technicians, communicates with project managers to make sure all customer needs are met. Supports project managers and other production personnel, as needed. Clean and maintain vehicles, equipment, and content storage warehouse. Competes documentation as needed.

Responsibilities:

Facilitate a positive customer experience and ensure customer satisfaction of services

Communicate clear expectations to fire & content technicians and supervise activities

Communicate with project managers on project progress and issues

Identify safety hazards, communicate, and establish measures to ensure safety of all

Prepare rooms/areas for cleaning and content storage activities

Document an accurate job file in Drybook and Contents Tracker

Perform production processes following SERVPRO production guidelines per work order

Perform end-of-day/end-of-job cleanup and breakdown to leave job site with a clean and orderly appearance

Understand and follow safety and risk management guidelines on the job site, in the office, and while traveling

Qualifications:

High school diploma/GED

Dedicated to world class customer service

Effective oral communication

Experience in cleaning/restoration preferred

IICRC certifications preferred

Must have clean driving record

Physical and Work Environment Requirements:

Ability to regularly lift 25 pounds and ability to lift up to 50 pounds with assistance

Ability to wear personal protective equipment (PPE) where applicable

Walking and standing for long periods of time, driving, sitting, climbing

Ability to climb ladders and work at ceiling heights

Repetitive pushing/pulling/lifting/carrying objects

Benefits:

Competitive wages

Medical/Dental/Vision Insurance

Paid Holidays + Vacations

Life Insurance

401(k) with Company match

Join the team that makes it “Like it never even happened.”

Servpro is an Equal Opportunity Employer

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.