Fire Alarm, Security & Access Control Service Technician

Wachter; Baton Rouge (LA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life and AD&D insurance

Paid vacation and holidays

401(k) with company match

Per-diem for travel

Paid drive time & mileage

Company vehicle after orientation

Job summary

Wachter is seeking a self-motivated Fire Alarm/Intrusion/Access Control Service Technician to service and install systems at retail locations nationwide.

Applicants should read blueprints, manage installations, and troubleshoot cabling and control panels, with a focus on safety and quality. The role requires Louisiana license eligibility, PPE, a valid driver’s license, and willingness to travel, including occasional nights.

Qualifications

• Louisiana Life Safety and Property Protection license required for Fire Alarm (Life Safety).
• Field installation experience in Fire Alarm, Intrusion, Access Control.
• NICET certification preferred.
• Valid driver’s license with clean record; no DUI/DWI in past 3 years.
• Flexible shifts including overnights; travel up to 20–30%.

Responsibilities

• Install, troubleshoot, and repair cabling systems and equipment for IP Video, Access Control, Intrusion, and LAN/WAN.
• Run low voltage cabling in commercial buildings, drill walls, and perform limited conduit bending.
• Install or upgrade fire alarm systems and program control panels per plans and layouts.
• Mount sensors, run wiring, and ensure systems meet codes and contractual requirements.
• Perform on-site and remote technical support; assist pre-installation planning.
• Test systems, diagnose issues, ensure regulatory compliance, and safety adherence.

Skills

Field installation experience

Customer relationship skills

Blueprints & site maps reading

Travel willingness up to 30%

PC/smartphone proficiency

Education

Louisiana LSPP Fire Alarm license (Life Safety)

State Physical Security and/or Life Safety license

NICET certification (Preferred)

Job description

Join the Wachter family and chart your career path!

We are accepting applications for a Fire Alarm/Intrusion/Access Control Service Technician for work at various retail locations across the United States.

We seek self‑motivated and reliable technicians for service and special installation projects, who can work independently and find solutions to complete the job. Long‑term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Benefits

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401(k) and IRA Retirement Savings
• Per-Diem paid when overnight travel is required
• Drive time and mileage paid for use of a personal vehicle when travel is required
• Company vehicle provided after orientation

Qualifications

• Louisiana Life Safety and Property Protection (LSPP) license issued by the Louisiana State Fire Marshal's Office for Fire Alarm (Life Safety)
• Field installation experience in security environments: Fire Alarm, Intrusion, Access Control
• NICET certification (Preferred)
• Current/valid state required Physical Security license and/or Life Safety license in the applicable technology
• Knowledgeable about NFPA standards, including NFPA 70 and 72
• Work schedule mainly during the day 8 am to 5 pm, with some night shifts
• Available and willing to work at heights of 20‑60’ on lifts
• Experience reading blueprints and site maps
• Experience with multiple Intrusion/Access system manufacturers is a plus
• Excellent customer relationship and communication skills (verbal and written)
• Has basic PPE, and reliable transportation during the training period prior to issuing a company vehicle
• Computer/laptop/smartphone proficiency
• Basic understanding of Microsoft Office Products (Word, Excel, PowerPoint) is a plus
• Highly proficient with the use of email, spreadsheets, and the ability to learn internal systems
• Valid driver’s license with a clean driving record; no DUI or DWI in the last three years
• Willingness to travel moderately (up to 20–30%) and work flexible shifts, including overnights
• Must have reliable personal transportation for use during the initial training period; must be willing to attend a mandatory one‑week, in‑person technician orientation in Lowell, Arkansas upon hire; orientation is scheduled shortly after hire based on the next available session, and a company vehicle will be provided upon completion of orientation

Responsibilities

• Install, troubleshoot, and repair cabling systems and equipment in IP Video, Access Control / Intrusion Alarm / LAN/WAN infrastructure, and wireless LAN
• Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit bending work
• Install, repair, or upgrade fire alarm systems and program control panels for fire alarm systems with the guidance of building plans and electrical layouts
• Mount sensors at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics
• Complete all wiring, connections, terminations, and equipment installations ensuring Access Control and Intrusion systems are complete with total customer satisfaction and contractual requirements
• Complete all wiring, connections, and equipment installations ensuring fire alarm systems are in compliance with electrical and fire codes
• Perform new installs and provide technical escalation support both on‑site at customer locations and remotely via phone and specialized tools
• Assist with pre‑installation opportunities by designing and planning technical solutions
• Conduct tests to ensure all newly installed systems and component devices are operational
• Troubleshoot new system installations to ensure the proper functioning and to ensure the system meets local, county, state, or federal codes and legal and/or insurance requirements
• Adhere to all required project safety requirements set forth by Wachter, our customers, or OSHA
• Perform any other duties not specifically stated herein, but which your supervisor may assign
• Ensure all work complies with current codes and regulations
• Assist and collaborate with the Installation Team Lead or Project Manager regarding on‑site work schedules and timely delivery of equipment

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.