Fire Alarm Sales Executive

Encore Fire Protection; Baltimore (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Purpose-Driven Work Environment

Flexible Dress Code

People-Focused Culture

Tools for Success

Health and Wellness

Retirement Planning

Life Insurance

Job summary

Encore Fire Protection in Baltimore is seeking an Inside Sales Specialist (System Integrity Specialist) to identify fire alarm deficiencies, guide repairs, and keep projects compliant.

You will split time between reviewing results, quoting, and customer communication, and visiting sites to verify accuracy and code compliance.

Qualifications

• Experience with fire alarm systems is required.
• Sales experience beyond retail or hospitality, or strong transferable customer-facing experience.
• Strong organization, attention to detail, and follow-through.
• Willingness to commit to a technical learning curve and structured training.
• Proficiency with Outlook/Word/Excel and willingness to learn new tools.

Responsibilities

• Review inspection results and deficiency documentation for fire alarm systems.
• Prepare and send quotes and proposals for repairs and maintenance contracts.
• Communicate with customers by phone and email about scope, scheduling, and next steps.
• Track renewals and proposals; keep documentation accurate and organized.
• Collaborate with Operations to move work from quote to completion; visit sites as needed.

Skills

Fire alarm systems

Sales experience

Organizational skills

Communication

Tools

ServiceTrade

HubSpot

Microsoft Office

Job description

Who We Are

At Encore Fire Protection, we are proud to be the East Coast's largest full-service fire protection company, serving over90,000 customersfrom Maine to Louisiana. Our team of more than 2,700 dedicated employees provides customized fire protection solutions that protect lives and property every day.

Our goal is to deliver a unique experience to those who depend on us to make their lives safer and easier. We are passionate about growing with purpose, driving real innovation, and creating a winning culture built on teamwork, success, and an unwavering commitment to safety.

Our mission?To be the best fire protection company the industry has ever seen.

The Opportunity

You’re naturally outgoing, detail-oriented, and unapologetically persistent. The people who thrive here can zoom in on the tiny details, then zoom out and keep the bigger picture moving. If you can juggle priorities while building real customer trust, you’ll fit right in at Encore.

Externally, this role is often called an Inside Sales Specialist. Internally, we call it a System Integrity Specialist, because that’s exactly what you’re protecting. You’ll help customers stay safe and code-compliant by identifying fire alarm deficiencies and guiding them to the right repair solutions.

Let’s be clear, this is not your typical inside sales job. Roughly 70% of your time is office-based: reviewing inspection results, building accurate quotes and proposals, and communicating with customers by phone and email. The other 30% is in the field: meeting customers, surveying life safety systems, building rapport, and making sure recommendations are accurate and compliant.

You’ll be paired with an outside sales executive and become a key point of contact for your accounts. You’ll advocate for the customer, clarify scope, coordinate next steps, and keep projects moving, so systems stay up to code.

Key Responsibilities

Day-to-day, your work will blend customer conversations, quoting, and site visits that turn inspection results into clear, actionable proposals. In this role, you will:

• Review inspection reports and deficiency documentation tied to fire alarm systems.


• Prepare and send quotes and proposals for repairs and maintenance contracts.


• Communicate clearly with customers by phone and email scope, scheduling, next steps, renewals.


• Track renewals, follow-ups, and proposal activity, keeping documentation accurate and organized.


• Collaborate with internal teams, including Operations, to move work from quote to completion. Visit customer sites to survey systems and support accurate quoting.

What You Bring to the Table

• Prior technical experience with fire alarm systems


• Sales experience beyond retail or hospitality, or strong transferable customer-facing experience


• Strong organization, attention to detail, and follow-through


• Willingness to commit to a technical learning curve and structured training


• Comfort using Microsoft Outlook, Word, and Excel


• Openness to learning ServiceTrade, HubSpot, and other tools


• A people-first mindset and clear communication style


• Ability to work independently while knowing when to ask the right questions

What Makes You Stand Out

• You have experience translating inspection findings into repair scopes customers understand.


• You have experience selling service work, repairs, or maintenance agreements.


• You have experience coordinating multiple stakeholders to keep repairs moving fast.


• You have experience in construction, trade, or life safety environments.

Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role. Expected salary ranges between $70,000 - $90,000 per year.

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Beyond the Paycheck

At Encore,we’reall about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth.Here’swhat you can expect:

• Competitive Salary: Compensationcommensuratewith your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.

• Purpose-Driven Work Environment: We believe in working smarter, not harder.You’llbe part of a culture that values results, and we empower our team to focus on impactful work.

• Flexible Dress Code: Upon joining,you’llreceivebrandedEncore swag, and we believe in dressing for theobjective, not the occasion. Most days, you can enjoy a casual work environment, butwe’lldress up when the situation calls for it.

• People-Focused Culture: We know our greatest strength is our people.That’swhywe'vebuilt a culture that encourages experimentation, learning, and improving together.You’llhave the space to share your ideas and help shape a company that is constantly growing.

• Tools for Success:Access to leading-edge web-based productivity tools.

• Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.

• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.

• Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.