Fine Arts Ticket Office Manager

Florida State University; Tallahassee (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Florida State University’s Fine Arts Ticket Office Manager role invites a creative, service-oriented professional to lead ticketing for performances and events, ensuring excellent patron service and accurate processing. You will oversee daily operations, supervise sales staff, house managers and ushers, and maximize the use of our computerized ticketing system.

The role also involves developing and monitoring the annual budget, supporting fundraising and marketing timelines, and reporting on

Qualifications

• Bachelor's degree and four years of experience; or a high school diploma/equivalent and eight years of related experience.
• Experience in cultural arts services preferred.
• Proficiency with ticketing software.
• Management experience.
• Ability to multitask and meet deadlines.

Responsibilities

• Plan, administer, review, and evaluate all activities related to the Fine Arts Ticket Office.
• Oversee daily operations and supervise sales staff, house managers, and ushers.
• Develop and monitor the annual operating budget and support fundraising and marketing timelines.

Skills

Leadership

Customer service

Data reporting

Multitasking

Education

Bachelor's degree

Tools

Ticketing software

Job description

Job Title: Fine Arts Ticket Office Manager

Location: Hybrid

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 61756

Department

Fine Arts Ticket Office - School of Theatre

Responsibilities

• The School of Theatre at Florida State University is seeking a creative and service-oriented professional to serve as the Manager of the Fine Arts Ticket Office. This is a full-time staff role within a dynamic arts environment, supporting ticketing for Fine Arts performances and other client events.
• As the FATO Manager, you will plan, administer, review, and evaluate all activities related to the Fine Arts Ticket Office, ensuring excellent service for the university and community. You will efficiently oversee daily operations, serve as a knowledgeable consultant to campus partners and outside constituents, and maximize the benefit of a computerized ticketing system. The role includes hiring, training, and supervising sales staff, house managers, and ushers.
• Responsibilities include managing procedures for processing ticket orders and patron data, issuing timely sales and attendance reports, and ensuring accurate event settlements and financial transfers. The Manager develops and monitors the FATO's annual operating budget, supports fundraising and marketing timelines, and provides policy guidance for on-and off-campus point-of-sale outlets. Ongoing evaluation of ticketing technology, compliance with industry and FSU PCI standards, and collaboration with vendors and technical support are essential to the role.

Qualifications

Bachelor's degree and four years of experience; or a high school diploma/equivalent and eight years of related experience. (Note: a combination of post high school education and experience equal to eight years.)

Preferred Qualifications

• Experience related to cultural arts services.
• Proficiency with ticketing software.
• Management experience.
• Ability to self-start, work well with others, and meet deadlines.
• Ability to track data and produce reports.
• Ability to multitask and work effectively during high volume periods.
• Ability to operate a computer and learn new programs when necessary.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news! Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

The Fine Arts Ticket office requires a letter of intent, a current resume, and contact information for three references.

Considerations

This is an A&P position.

This position is being readvertised. Previous applicants need not reapply.

This position requires successful completion of a criminal history background check.

This position is located in Tallahassee and is eligible for a hybrid work schedule.

This position is being advertised as open until filled.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.